florida ombudsman brochure

Brochures and Information. Welcome to the Florida Division of Blind Services website. Iodine For Puppies Umbilical Cord, Dr. Ashley Neal Haines, is Program Director for Norfolk State University's HHMI-funded Inclusive Excellence SEC 3 UREs Grant and Professor of Biology, at Norfolk State University in Norfolk, VA. NSU's SECUREs grant focuses on creating novel, course . Service location:Nursing homes, assisted living facilities, and adult family care homes, Purpose of the position: Advocate for the health, safety, welfare, and rights of long-term care residents, Responsibilities: Provide services to assist in protecting the health, safety, welfare, and rights of residents Investigate complaints made by or on behalf of long-term care residents Perform annual administrative assessments of long-term care facilities, Commitment: Give a minimum of 15 hours of service per month for one year Service includes documenting cases and assessments Attend monthly volunteer meetings Complete certification training all training is provided by the program Complete ongoing annual trainingQualifications: Pass a Level 2 background check, paid for by the program Enjoy working with seniors and adults living with disabilities Excellent written and verbal communication skills Must be 18 or older. The Office of Ombudsman These are the rights for all children in foster care between the ages of 14 and 17 years old who are placed with a caregiver or in a group home. florida ombudsman brochure. His military awards include Navy Commendation, Army Commendation, Operation Iraqi Freedom, GWOT Expeditionary, Overseas Service, Sea Service, Meritorious Service and Battle E. Interested in subscribing to DEP newsletters or receiving DEP updates through email? 0000136130 00000 n Below you will find the brochures, posters, and residents rights which you may print. Box 60127 Ft. Myers, FL 33906 (877) 254-1055 (toll-free) 239-338-2642 (fax) MedicaidHearingUnit@ahca.myflorida.com 3/10/17 440.185 Notice of injury or death; reports; penalties for violations.. If you have questions or concerns about the care you are receiving in a long-term care setting, please contact the Long-Term Care Ombudsman Program. Twitter. The Massachusetts Department of Public Health, working with professional organizations, resident advocates and legislators has developed this brochure. The Florida Department of Environmental Protection is the states lead agency for environmental management and stewardship protecting our air, water and land. .gov The diagnosis rate per 100,000 among Hispanic/Latino individuals decreased from 29.7 in 2018 to 29.2 in 2019. 9M POzKBuK. Meal and mileage reimbursement is available. Ombudsman and Public Services . Posted 1:42:36 AM. Brochure: A Guide to Nursing Home Care. (202) 435-7880 Box 13401, Austin, TX 78711 (512) 406-5795 ~~ (512) 406-5858 fax parole.div@tdcj.texas.gov Annual Reports 2020-21 Annual Report 2019-20 Annual Report 2018-19 Annual Report 2017-18 Annual Report Within 30 days after receipt of your complaint, the Division will contact you to discuss its review of your complaint. An official website of the United States government. Fill out the form below and someone from Seniors in Service will contact you soon to walk you through the next steps to begin volunteering. Share our printable brochure and information sheet with your friends, family, and colleagues to introduce them to the CFPB Ombudsmans Office. Read frequently asked questions about how the Childrens Ombudsman can help you have your voice heard. Tallahassee, Florida 32399-3000 Public.Services@FloridaDEP.gov 850-245-2118. Employer Instruction Manual:English|Spanish, All-In-One Broken Arm poster:English|Spanish, Key Coverage and Exemption Eligibility Requirements brochure: English | Spanish. 0000052626 00000 n Call 800-342-1741, 850-413-1610 or Email Us Quick Links Popular Injured Worker FAQ Benefits overview Report an injury or illness Protecting personal info Return to Work Documents Employee Brochure (Eng) Employee Brochure (Span) Injured Worker Workshop (Eng) Injured Worker Workshop (Span) Reemployment Brochure Online Services Benefit Calculators This brochure also includes what you can expect from the Department of Children and Families and the case management agency while you are in foster care. Activities include: John Calhoun, Office of Ombudsmanand Public Services. How your complaint is handled depends on the circumstances. The CFPB Ombudsman's Office is an independent, impartial, and confidential resource to help you informally resolve process issues arising from CFPB activities. Please contact a local office near you for information regarding the Floridas Long-Term Care Ombudsman Program. Definitions of Family Members for use of Leave under the Family Supportive Work Program, Family and Medical Leave Act, and Accrued Family Sick Leave (119.41 KB). The following icons link to free Reader/Viewer software: Ombudsman The South Florida Water Management District Ombudsman provides citizens a central point of contact for timely responses to inquiries and complaints. Florida General Brochure - Florida's Long-Term Care Ombudsman Program: Our 2 cents is no small change Hawaii General Brochure - What is the Long-Term Care Ombudsman Program? Call toll-free 1-888-831-0404 Tracie Rayfield, District Ombudsman Manager Your information will be kept confidential, and the program's services are provided at no cost. Welcome to the Florida Childrens Ombudsman website. Interested in subscribing to DEP newsletters or receiving DEP updates through email? }r Presentations & Brochures; Priority Score Funding Threshold History ; Procedures & Guidance Documents ; . FIND OUT HOW TO COMPLAIN. The 2021 Florida legislative session produced several bills that made numerous changes to condominium law (Chapter 718, Florida Statutes; the Condominium Act) that will affect the operation of condominium associations across the State. Connect With Us One Judiciary Square 441 4th Street, NW, Suite 250 North, Washington, DC 20001 Phone: (202) 724-7491 Fax: (202) 442-6724 TTY: 711 What Did Shemp Howard Died Of, Mail or fax completed Fair Hearing Request Form to: Agency for Health Care Administration Medicaid Hearing Unit P.O. Call Toll Free at 866-515-3692 Email Ombudsman@vr.fldoe.org Mail Ombudsman Office Florida Division of Vocational Rehabilitation 325 West Gaines Street, Suite 1144 Tallahassee, FL 32399-0400 Mail or fax completed Fair Hearing Request Form to: Agency for Health Care Administration Medicaid Hearing Unit P.O. CFPB Ombudsman Get independent, impartial, confidential help to resolve process issues that occurred when interacting with the CFPB. Ako Zdvihnut Podvozok Auta, Services are free, confidential and . Some content on this site is saved in an alternative format. Thank you for your interest in Floridas Ombudsman Programs printed materials. State the role of the CNA in protecting resident rights. Call 1-888-831-0404 (toll-free) or 1-850-414-2323 Fax 1-850-414-2377 Mail: Long Term Care Ombudsman Program | 4040 Esplanade Way, Suite 380, Tallahassee, FL 32399-7000 Is Mineral Foundation Better For Your Skin?, Springfield Central High School Athletic Director. 0000086519 00000 n The Ombudsman's office has varied responsibilities: 1. preparation of educational and reference material (available in English and Spanish at no charge); Find a Ride Florida; Florida Ombudsman Program Reference Numbers; City of Venice Hurricane Guide; . rabbit hill book summary. Provide free and confidential services 0000144984 00000 n Track inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepares orders as needed; coordinate distribution of items to volunteers. ADVOCACY ALERT: Florida Ombudsman Abruptly Resigns; Lawmaker Seeks to Deregulate Florida's Assisted Living Facilities October 22, 2019. Ombudsmen and volunteers work with individuals, their families, health care and service providers and public agencies to ensure the health, safety, well-being and rights of long-term care consumers. S709 Orlando, FL 32801 Work: (407) 245-0651 Fax: (407) 245-0653 Area Served: Brevard, Orange, Osceola and Seminole Counties First Coast District Midtown Centre Office Park, 3300 Bldg. Search for jobs related to Charges of corruption in local governments are investigated by ombudsman or hire on the world's largest freelancing marketplace with 22m+ jobs. The Florida Long-Term Care Ombudsman Program is a federally and state-mandated program administratively housed within the Department of Elder Affairs. PDF: | For detailed information about the Florida Long-Term Care Ombudsman Program, please see Chapter 400, Florida Statutes byCLICKING HERE. No tkau ahau. Below you will find the brochures, posters, and resident's rights which you may print. : (850) 922-7671 P.O. 2. Dr. Ashley N. Haines Professor of Biology Office: WSB 200C Lab: WSB 200B Office Phone: (757) 823-2477 Email: a nhaines@nsu.edu Brief Biography. It's free to sign up and bid on jobs. 200 East Gaines Street, Tallahassee, FL 32399, Copyright 2022 Florida Department of Financial Services. Contact Details Details for Long Term Care Ombudsman of Florida H\j0@ 0000142282 00000 n The Ombudsman listens and helps in resolving complaints. Scroll for more. The Florida Department of Environmental Protection is the state's lead agency for environmental management and stewardship - protecting our air, water and land. 0000145008 00000 n The vision of the Florida Department of Environmental Protection is to create strong community partnerships, safeguard Floridas natural resources and enhance its ecosystems. 0000144376 00000 n Anyone concerned about the quality of life and care in a Florida long-term care facility may contact the ombudsman at 1-888-831-0404 or visit ombudsman.myflorida.com. January 24, 2018. florida ombudsman brochurefamous kurmi personalities. approval is required) AND the Ombudsman before requesting a hearing. A service of the Wisconsin Board on Aging & Long Term Care. This is an informal way to raise concerns, not a formal complaint. UC kW(PAA|@-Ao959srjr$t}0i4d**::/e} 0000002138 00000 n The FDA Office of the Ombudsman is the Agency's focal point for addressing complaints and assisting in resolving disputes between companies or individuals and . Locate an Ombudsman, Citizen Advocacy Group and other resources near you, Long-TermCare Ombudsman ProgramBrochures, Long-Term Care Ombudsman Program Newsletters, Residents and FamiliesPromotional Materials. A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. Springfield Central High School Athletic Director, Our department manages the financial responsibilities for the State of Florida. Colorado General Brochure - Colorado Long-Term Care Ombudsman Program: A Voice for Residents of Nursing Homes and Assisted Living Residences Florida General Brochure - Florida's Long-Term Care Ombudsman Program: Our 2 cents is no small change Hawaii General Brochure - What is the Long-Term Care Ombudsman Program? Mr. Calhouns prior experience with state government includes management of the Florida Customer Contact Center in the Florida Department of Agriculture and Consumer Services,implementation of the Business New Hire Reporting Program and management of the Central Locate Investigations Unit for the FloridaDepartment of Revenue. 0000028287 00000 n Request an Ombudsman for In-Service Training. 777 Glades Road. This brochure also includes what you can expect from the Department of Children and Families and the case management agency while you are in foster care. Complete the online contact form, or call toll free. An ombudsman is someone who cares and wants to help. Click here for a list of local offices. The mission of the Office of the Condominium Ombudsman is to improve the quality of life for Florida condominium owners through prompt . chandrika tandon and indra nooyi Facebook gurunanda diffuser instructions Twitter petronas offshore malaysia Instagram burning dove symbolism death YouTube riverdale neighborhood portland, oregon Pinterest. Tallahassee, Florida Area. sf-fs@ombudsman.on.ca . Fax: 651-797-1950. Parent's Guide: How to talk to your kids about drugs and alcohol. Volunteers have up to 30 days to complete the online portion of the training. The Florida Long-Term Care Ombudsman Program has volunteer opportunities available throughout the state. Describe the role of an ombudsman. And she is here to listen to your concerns and help make changes so that every youth and young adult involved in Florida's child welfare system is heard and respected. Having diverse skills in Adobe Creative Suite, Microsoft and Apple software provides variation. You can decide how often to receive updates. Florida A&M University wants to "Protect the FAMULY!" 3. State where to find a description of rights. Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings. The program created this. The Consumer Voice envisions a world in which all consumers of long-term care, services and supports are treated with respect and dignity and have a wide range of aordable, quality options across all settings. Contacting Heather is a safe and confidential way to let us know that youre going through something and need some help, or maybe just need someone to talk to. The Ombudsman program goal is to have volunteers complete all training within 90 days. or Below you will find the brochures, posters, and residents rights which you may print. 440.185. Tel. Office of the Ombuds. 0000082752 00000 n We also help people who receive long-term care services in their homes through Choices for Care (CFC). Instead, contact the office by phone or by traditional mail. The State Council is composed of one active certified ombudsman from each local unit within a district (18 local units) plus three at-large members appointed by the Secretary of the Department of Elder Affairs. trailer <<41A3A218A44311DDB2FB000393AE6802>]>> startxref 0 %%EOF 56 0 obj<>stream Any person who knows, or has reasonable cause to suspect, that a person with a developmental disability is being abused, neglected, or exploited by a relative, caregiver, or household member or, in the case of self-neglect, by themselves, is required to report such knowledge or suspicion to the Florida Abuse Hotline at 1-800-96-ABUSE (or 1-800-962-2873). Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. The following icons link to free Reader/Viewer software: Division of Florida Condominiums, Timeshares, and Mobile Homes 2601 Blair Stone Road Tallahassee, Florida 32399-1030 2. (1) An employee who suffers an injury arising out of and in the course of employment shall advise his or her employer of the injury within 30 days after the date of or initial manifestation of the injury. You may want to contact the CFPB Ombudsman if you are a consumer, financial entity, consumer or trade group, or anyone else who has a process issue from interacting with the CFPB and you: If you do not have an attorney, call The Florida Bar Lawyer Referral Service at 800-342-8011, or contact a local lawyer referral service or legal aid office. 0000003422 00000 n The first part is online, the second part is in a classroom, and the third is in the field. We will not share your identifying information outside the Ombudsmans Office unless you tell us we can. . Join our mailing list to receive the latest news and updates from our team. All investigations are confidential and provided at no charge. Florida Atlantic University. Ombudsman do not regulate long-term care facilities, but they do work . On July 2, 2020, in News Releases, Recent Appointments, by Staff. ) please email or call us. Our services cover all ages from babies to senior citizens. Any person who knows, or has reasonable cause to suspect, that a person with a developmental disability is being abused, neglected, or exploited by a relative, caregiver, or household member or, in the case of self-neglect, by themselves, is required to report such knowledge or suspicion to the Florida Abuse Hotline at 1-800-96-ABUSE (or 1-800-962-2873). Florida Administrative Code, 69L-26.004 provides the purpose and direction to the form and manner of notification. Conflict-of-interest 3. The program relies upon volunteer efforts to investigate complaints made by or on behalf of long-term care residents and work to bring about resolutions that are satisfactory for residents. 0000144633 00000 n 0000052135 00000 n Hotline: 1-800-562-6028 TTY Users: 1-800-737-7931 Share & Bookmark Share & Bookmark, . Important Workers' Compensation Information For Florida's Employers brochure(Nov 30, 2010):English|Spanish. 0000148142 00000 n Florida Department of Environmental Protection Office of the Ombudsman and Public Services 3900 Commonwealth Blvd., MS 49 Tallahassee, FL 32399 Public.Services@FloridaDEP.gov Take Our Customer Survey 850-245-2118 Frequently Asked Questions and Information Public.Services@FloridaDEP.gov Take Our Customer Survey 850-245-2118 2. The vision of the Florida Department of Environmental Protection is to create strong community partnerships, safeguard Florida's natural resources and enhance its ecosystems. 0000052907 00000 n p~ .wb$Y#`d1,FH0Y,s{juqey~(c41 Share sensitive information only on official, secure websites. 0000001498 00000 n Florida Condominium Association Board Election Procedures: Florida Statute 718.112(2)(d) and Florida Administrative Code (F.A.C.) Please contact a local office near you for information regarding the Florida's Long-Term Care Ombudsman Program. -EH6`S,I[&QE~t|J`3qm#!4>xK]pYUmyvv2~eOk[{9~4 g[dk;}k/}>[-+tcSs0u5!;&SW,yG_onp^2W Our Office Charter requires that we submit an annual report to the CFPB Director no later than November 15 each year. Some content on this site is saved in an alternative format. florida ombudsman brochure. Also, you can contact us by calling our toll free number 1-800-342-1828. Illinois Long-Term Care Ombudsman Program Iowa General Brochure - Working Together to Make Things Right Louisiana Ombudsman Program Brochure E-Mail ombuds@fau.edu. The Ombudsman works with District management and staff as well as responsible external agency sources to address citizen concerns. Tallahassee, FL 32399. Find your regional long-term care ombudsman program. which states have a state song in two languages florida ombudsman brochure Join Facebook to connect with Florida Ombudsman and others you may know. pope francis indigenous peoples. Just another site florida ombudsman brochure . Facebook gives people the. Elder Abuse Brochure_English 2020.indd View the profiles of people named Florida Ombudsman. Excel: Florida Department of Environmental Protection, Office of the Ombudsmanand Public Services, Contact Geographic Information Systems (GIS), Get Information About the Volkswagen Settlement, Florida Mitigation Fund, Protect the Environment from Solid and Hazardous Wastes, Environmental Accountability and Transparency, All Ombudsman and Public Services Content, John Calhoun-Ombudsman Office of the Communications.jpg. CALL: 021 657 5000. His last assignment was as senior enlisted leader for the Naval Office of Information (NAVINFO) and Public Affairs supporting commander, Naval Forces Europe, Africa and Sixth Fleet. RIGHTS AND EXPECTATIONS . Department of Elder Affairs' officials offered no explanation as to Mr. Milliken's sudden . 0000052159 00000 n Toll Free 1-888-430-4855, ext 3 5. We have put safeguards in place to preserve confidentiality. 7500 Security Boulevard, Baltimore, MD 21244. Paid and volunteer staff work to protect the quality of life and quality of care for Kansans who live in long-term care settings, such as nursing homes, assisted living facilities, and home plus facilities. Illinois Long-Term Care Ombudsman Program, Iowa General Brochure -Working Together to Make Things Right, Pennsylvania Volunteer Newsletter "The Advocate", Connecticut Local and Statewide Resident Council Resources/Silver Panther Newsletter, South Carolina Region 1 Volunteer Ombudsman Newsletter, Newsletter Written by and for Volunteer Ombudsmen in Pennsylvania, Iowa Long-Term Care Ombudsman Program Newsletters, Ohio Long-Term Care Ombudsman Program Profile, Ohio Long-Term Care Ombudsman Program Region 1 Profile, The Nursing Home Survey, A Guide for Residents and Families, Missouri Resident Council President Poster, District of Columbia Know Your Right to File a Grievance Poster, District of Columbia Nursing Homes Know Your Rights Card, District of Columbia Assisted LivingKnow Your Rights Card, District of Columbia HCBS Know Your Rights Card, District of Columbia Mental Health Community Residence Facility (MHCRF)Know Your Rights Card, Wisconsin Ombudsman Program Brochure (2005) -, The Developmental Disabilities Ombudsman Office in Washington is modeled after the long-term care ombudsman program but they serve all people with developmental disabilities. oscar the grouch eyebrows. The Children's Ombudsman, Heather, has been involved in the child welfare system herself from all perspectives and understands where you're coming from. Shelter Insurance Columbia, Mo Jobs, Applying for Funds States may contract with, or grant funds to, any They help protect the quality of life and quality of care of anybody who lives in a nursing home or an assisted living facility. Southwestern Pennsylvania Area Agency on Aging, Inc. Services to Senior Citizens 632 Pittsburgh Road Uniontown PA 15401. Supreme Court is the highest appellate court in Florida. Click here for a list of local offices. An official website of the United States government For more information. Being a designer allows me to use both my creative and research skills. SHINE services are free, unbiased . . The Ombudsman also refers the complaint to the appropriate investigatory office for review and resolution. 0000071697 00000 n Title: AHCA_Brochure_Spn.indd Created Date: 4/12/2017 9:56:42 AM COVID-19 Alert - Governor Kemp issued an Executive Order that authorized resumption of the Long-Term Care Ombudsman access to long-term care facilities, to visit with residents and investigate complaints. Positions are available statewide, including in the Hillsborough and Manatee areas. Contact Us Today. means youve safely connected to the .gov website. ,3600lu`@="Z?^]$ fh tAA!!M.se>e``PP&,79{Fg gxoW/3T1@qf61-yp8O?@ * endstream endobj 11 0 obj<>/Metadata 8 0 R/Pages 7 0 R/Type/Catalog>> endobj 12 0 obj<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/MC1<>/MC2<>>>/ExtGState<>>>/Type/Page>> endobj 13 0 obj<> endobj 14 0 obj<> endobj 15 0 obj<>stream John Calhoun serves as DEP'sombudsman and oversees the Office of Public Services. : (850) 922-7671 Quarterly Report October 1 December 31, 2022, Quarterly Report July 1 September 30, 2022, Quarterly Report January 1 March 31, 2022, Quarterly Report October 1 December 31, 2021, Quarterly Report: July 1st September 30th, 2021, Quarterly Report: April 1 June 30, 2021, Quarterly Report: January 1 March 31, 2021, Quarterly Report: October 1 December 31, 2020, Quarterly Report: July 1 September 30, 2020, Quarterly Report: April 1 June 30, 2020, Quarterly Report: January 1 March 31, 2020, Quarterly Report: October 1 December 31, 2019, Quarterly Report: July 1 September 30, 2019, Quarterly Report: April 1 June 30, 2019, Quarterly Report: January 1 March 31, 2019, Quarterly Report: October 1 December 31, 2018, Quarterly Report: July 1 September 30, 2018, Quarterly Report: April 1 June 30, 2018, Quarterly Report: January 1 March 31, 2018, Quarterly Report: October 1 December 31, 2017, Ombudsman Outlook (December 2013 March 2014), Ombudsman Program Brochure (Haitian Creole), Volunteer Recruitment Brochure (Haitian Creole), Adult Family Care Home Residents Rights Poster (English), Adult Family Care Home Residents Rights Poster (Spanish), Assisted Living Facility Residents Rights Poster (English), Assisted Living Facility Residents Rights Poster (Spanish), Nursing Home Residents Rights Poster (English), Nursing Home Residents Rights Poster (Spanish), Resident Council Handbook: A Guide to Building a Long-Term Care Resident Council, Assisted Living Facility & Adult Family Care Home Residents Rights (English), Assisted Living Facility & Adult Family Care Home Residents Rights (Spanish). Or, fax your complaint to 850.488.7149. (Florida Long-Term Care Ombudsman Program) A Snapshot of the Florida Medicaid Long-term Care Program (Florida Agency for Health Care Administration . 400 W. Robinson St., Ste. You have the right to be able to contact your case manager or the Florida Children's Ombudsman regarding violations of rights, to . Division of Florida Condominiums, Timeshares, and Mobile Homes 2601 Blair Stone Road Tallahassee, Florida 32399-1030 2. The easiest way to learn who can help you is to contact us: Toll-free number: 1-800-657-3506. Some content on this site is saved in an alternative format. Government entities provide cash assistance through a range of programs that were intended to serve many populationsincluding older adults, individuals with disabilities, people who are unemployed, and low-income families with children. The following icons link to free Reader/Viewer software: An ombudsman is someone who cares and wants to help. Toll-free telephone 1-877-846-1602 e-mail address: fosteryouthhelp@dss.ca.gov . Mailing address: Office of Ombudsman for Mental . Calls are answered Monday through Friday between the hours of 9 a.m. and 5 p.m. 2) The Rule requires that the representative of the Office obtain the approval of the Ombudsman in order to make referrals and disclose resident-identifying information in a situation where a resident has a resident representative who is not acting in the resident's best interest and the resident is unable to communicate informed consent. The program operates out of 14 district offices throughout the state. ombudsman@legis.iowa.gov Write us: Office of Ombudsman Ola Babcock Miller Building 1112 East Grand Avenue Des Moines, IA 50319-0231 A FINAL THOUGHT The ombudsman system is based upon the principle that every person has a right to have his or her grievances against the government heard and, if justified, satisfied. As required in Section 440.185(3), Florida Statutes, this publication is required to be mailed (U.S. Our services cover all ages from babies to senior citizens. F.S. Behavioral Health Consolidated License Report (s. 394.879, F.S., 2016 Senate Bill 12) [476KB, PDF] 2012 Cost Effectiveness Report [131KB, PDF] Nursing Home and Assisted Living Facility: Adverse Incidents - Status 2008 [343KB, PDF] Below is a summary of the changes to the condominium law made pursuant to Senate Bill 56, Senate Bill 602 . Explain what dignified and respectful care is. Angella J. Wint. Family and Medical Leave Act (FMLA) and Family Supportive Work Program (FSWP) HRM Policy Communications. Sign up to get the latest information about your choice of CMS topics. In question 4, please include the words Ombudsman Program., [fts_facebook id=seniorsinservice posts=1 posts_displayed=page_only height=140px type=page], 2016 - 2023 Copyright Seniors In Service | Website by A3 Creative Loft.

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florida ombudsman brochure