So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. Set up a new pre-pay account here Change an existing Dart Tag account. I doubt there is much you can do legally, but maybe a letter explaining the situation and pointing out the lack of customer service from the employee might help. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. The penalty notice arrived. I did not receive the penalty charge notice. Set an identical reminder for your homebound trip using your home postcode7. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). I have never driven through the Dartford crossing as I do not even know where it is!! Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! Thats when MoneyNerd was born. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. Its very good of you Pete to put up this blog site, so that people can at least share their experience. I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. Where is the harm, loss and damage? East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, Bristol Airport Drop-off & Pick Up Charges, Stansted Airport Drop-off & Pick up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. As the van was leased the hire firm are also charging me 30 for this. The crossing fee will be added to the Penalty Charge Notice. If I hadnt read this this page I would never have known about the 14 days grace Hi Glad we helped. Like this, you get to confirm whether a payment was made or not. APH Community > Beat late payment of the Dartford Crossing charge. Since its inception, motorists have complained of being charged twice for a single crossing. Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. Im doing the representations x10 . If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). When in France I had no internet access, no way to pay for the outward crossing. An informal challenge. They the meter. I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. Hope it helps i have looked at your website , were is the price tariff I want to find how much boat and trailer cost ? a further requirement from EPCPLC of Eur 151.73 to pay within 27th February Seems like robbery to me. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. (!?) This is quite a common oversight. I didnt noticed that I have to pay for crossing. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. I have just realised I forgot to pay on the 12.11.2015 :( If you forget to pay for round trip crossings made on the same day should it count as first offence all together? So it isand all perfect motion is . However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. Hi. They have all our details, and can send out a fine snappy enough. If the system is investigated, they will see we have only ever crossed once, and made one payment. Need more signs as to cost of fee and how to pay. I would try now and wait and see. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? Weve had a similar notice for a first offence. there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. Additionally, the signage is extremely poor and seems almost designed to generate fines. At least they were civil. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. I think it should be extended to at least two weeks, or since they have the cars data in their database send a letter or an email reminder to the owner of the car automatically. Anyone know how to write a representation to avoid payment? I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). Hi- Thanks for sending your story. I do not have a smart phone and internet access at my destination was difficult. If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. We charged an admin fee each time. I checked my account the next evening to see Id been charged for my return journey but not the original one. It should have done for a first offence. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. Its my first time. How should I pay for a Dartford Crossing? Iam from abroad. But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. If I had known that I had to pay, I would have definitely paid! That one sentence could have saved me the suffering and stress and shock. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? I have seen photographs of the sign which seems quite confusing. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. Our car is congestion charge exempt but I see no evidence on the gov.uk website that its exempt from Dart Charge. Should I be able to pay and avoid a fine. Was this the first time you have forgotten to pay? But I have always paid for a one-off crossing online. Additionally, the majority of appeals are successful. As it is I am now apparently liable for a fine of 2 x 105 pounds. The cost of a van is 3.00, so the system should ask for the correct amount. On returning home today, I have immediately paid for several crossings but there is no way to contact them to let them know that I just couldnt pay for the outward crossing travelling towards Dover as I had no internet access for the following three days and had no idea that the payment booths had disappeared. The C logo is one of the tricks designed to catch out foreign and non regular users. In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. I have only just remembered that I didnt pay for a double crossing 19 days ago. Anyway, I was informed that a PCN will be sent to hire company and then they have to make a representation to DC so they can issue a PCN to meso far so good.but I have found out that hire company incorrectly noted my address from my ID CARD! Please contact the DVLA to confirm if your vehicle is exempt. My query is about the 14-day grace period for the first offence. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Thanks. We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. No probs Dennis. That sounds horrific can you send the full story? these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. I did not trust this service, so in order to travel with my disabled husband with anxiety disorders, I then paid for a single journey, not using my account page just so I did not get a fine As yet no explanation or money on my account. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. THIS MUST BE CHANGED. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. Please, I need your help. However I did pay for the crossing I had made (and for the return crossing I intend to make) within the so called grace period of 14 days which I only found out about on your site. I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. Today received a PCN for 70 for a hired vehicle which had a Tag fitted. Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. Any truth in the rumour that PCN is Latin for: More Cash for George???????? Paid on my return (Monday), The payment was accepted by Dart Charge. A charge certificate will be issued if payment is not made within 28 days. If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. This is why we try to play our small part in making it more widely known. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. I am a British Citizen but resident now in Canada. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. Must be easier and more cost efficient to erect some clear signs than send out payment demands! Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! Have you payed the fine or are you waiting too see what they say? I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). Hope this helps. Has the charge notice included the offer to pay 2.50 within 14 days? No doubt I will miss a few and then get stung with PCNs! It might be worth the 2.50 gamble on paying or phone them and explain the situation. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. They also damaged the vehicle. So it appears that you have to pay twice for the same crossing. Then they ask for 37.50. I have not heard this policy is changing. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. Theres a great feature that will let you specify a location for a reminder to be triggered. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. The AA has reported that tolls took duplicate payments all too often. The charge can be paid online, by phone, or at a retail location. First and only time we made a return trip we forgot to pay. I have just returned home to find a fine for when I crossed on 17/04/2015 However, before the bailiffs can be instructed, the following statutory enforcement documents must be sent to you. However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. Have appealed but not holding out much hope. During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. We used to have customer who regularly cost us parking tickets, and they ran up a debt. In the first month alone, potential fines amounted to 21 million. Would be possible pay it now, or I have to pay the penalty? I wonder if possible a refund and an answer. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. If you get a Dart Charge PCN, I recommend checking its correct. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received.

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