Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. Vacation service allows you to suspend your service for up to 9 months. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. New comments cannot be posted and votes cannot be cast. How do I get my In-Store Pickup? How do I search for my orders? If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Have a phone you love? You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. and they have no idea what it is and how to deal with it. This is a huge issue and I need help ASAP. Please let us know if you need additional help. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). And guess what?!! Correct answers are available for this post. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Scan this QR code to download the app now. You can't have more than one pending order on your account at a time. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get up to $500 when you. Once you are signed in to your My Verizon account, youll be able to make changes to your service. He said, "ok, that should do it" NO, it didn't work. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. You must wait until the pending order is completed or you can remove (cancel) it. New comments cannot be posted and votes cannot be cast. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. Called Verizon, was told I can just cancel and re-order. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. The app keeps telling me to "take action": "To process your order, we need you to take action. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. You should be good just make sure you ask who ever helps you. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. If you havent already done so, be sure to file a claim. If those rates are normally lower, youll continue to pay that lower price as your rate. I was told that for my order, they had a problem on their end and all I could do was wait. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Thanks, everyone, for your helpful responses! Shout out to Silvester, you deserve a raise!! Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? I've been a customer for about 10 years and this is the first time I've ever had to question an order before. When I tried contacting a live chat agent, nothing could be done either. He kept saying I wouldn't be able to track it until 24 hours. The only change you can make on a suspended account is to change the restore service date. Now my order status shows: We received your order and it is in process. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Learn more by checking out our suspension service FAQs. haha made my night a little beetter. Each suspension type offers a different maximum suspension period and a different billing arrangement. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's one of the quickest ways to get a non-Pro iPhone 14 right now. During the suspension, you wont be charged for voice, data or feature subscriptions. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Create a work order to pause your services on the day you specified. Sign-in to My Verizon Fios today! Buy the New Apple Airpods Pro (2nd Generation) | Verizon But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? I too had the same issue and no one responded properly. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Suspend service for military, vacation or lost phone FAQs | Verizon I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. They deliver free, usually the next day. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Sometimes customers need to temporarily stop their Verizon wireless service at some point. Excludes Verizon Prepaid plans. I went to My Verizon and the order isn't even showing as a recent order. kindagaybutsowhat 3 yr. ago On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. I have a message on my Verizon account saying I have until October 13 to verify my order. Will it take longer to get to me now? I was transferred so didn't have to call but that's the number if it's helpful to anyone else. I did that, but ended up cancelling my order that Wednesday because there was no progress. They just need to confirm your security deposito. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No, there not gonna take $400.00 out of your bank account. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Call Verizon. I am spending my 3rd hour with them - same message "Max order read attempt reached." Excludes Verizon Prepaid plans. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). All seemed well as I entered my cc pmt info while on the phone with the rep. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. To suspend your service, please sign in toMy Verizon, or use the My Fios app. Perhaps your phone is missing and you want to make sure no one else uses your line. Thank you! Check out the latest deals from Verizon on smartphones, accessories and more. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. AndreaS_VZW Going on vacation and need to suspend your service? - Verizon Please Verizon, how can I get my iPhone. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Will it take longer to get to me now? For more information, please see our NidiaA_VZV Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. All of them are clueless so far today. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. Hoping it's just a system error and we aren't getting delays like Samsung.com orders. This suspension is only available for voice devices. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? If it were to be delivered you would have a tracking number over night. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Check Order Status. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. The app keeps telling me to "take action": "To process your order, we need you to take action. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. If you have multi-device protection on your account, it will continue to be billed. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. I was told that for my order, they had a problem on their end and all I could do was wait. thanks haha made my night a little beetter. At this point don't think my phone is shipping by 10/22. calling 8am sharp haha!! Get $360 when you bring your phone. The iPhone 14 Pro Max is. Details Get it fast Select shipping options at checkout. Received an error message that I needed to speak to someone. Tap Bill . Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. iPhone 14 order delays here's the latest delivery times - Tom's Guide Checking in on Verizon S22 Ultra Pre-order Status' - Reddit 256 gb iPhone Pro, Sierra Blue. Also, check to see if the email is in your SPAM or junk folder. Go to the Pending account changes page in My Verizon to remove or cancel an order. I asked them to re-run my card again, and they said it was declined a second time. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. mobile hotspot device, tablet, etc.). Fios Order Status & Confirmation | Verizon Billing & Account Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. Call 1-866-338-7390, which is a line for internet orders. It still says on hold after doing all that. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. View orders FAQs - Verizon Enterprise Solutions ago In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Privacy Policy. Scan this QR code to download the app now. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Placed an online order 5/6 at 11:38am. If you've already taken this step, check your email for updates.". Received an email notice to finish my purchase a couple of hours ago. Order Problems (Canceled, On Hold, Pre-Orders, etc..) - Android Central After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. Hopefully this issue has been resolved. Hi codylock, $199.99 was $249.99 Pricing reflects 20% savings. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. To start the claim process, visit phoneclaim.com/verizon. We do not hold mobile numbers for non-voice devices (e.g. You can decide to reconnect service at any time. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. You can't have more than one pending order on your account at a time. ScootinFruity 9 yr. ago. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. I was getting the same processing message for over a week on that one. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. How can I? Make sure youre looking at the latest version sent. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. You can also access your account with the My Verizon Mobile app. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? Welcome to /r/Verizon! Please follow us on Twitter @VZWSUPPORT. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Scan this QR code to download the app now. when the site is full of bugs? Due to inactivity, your session will end in approximately 2 minutes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And in the process, they mess up the order the second or third time in some cases. VERIZON Order On Hold / Unable to Take Payment By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have received no tracking information as of yet. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. Any ship date? calling 8am sharp haha!. I was wondering why I had not received notification that the phone had shipped. Scroll to the bottom then tap Documents & receipts . Your service can be suspended between 30 days to 9 months. I have been purchasing my iPhones from Apple. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel.

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