As we have changed the audit and advanced audit policy then it started working. To create a custom group that is not already available in your End Users are looking to override the WMI change . As per the error you mentioned, you can refer to the below kb article that explains the error. 3. My environment is two locations. By continuing to browse this site, you acknowledge the use of cookies. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. Thank you uploading the requested output! User-ID is only displaying GlobalProtect users. As discussed one of my colleagues will join the session. I was looking around on the KB and tried some things in the CLI. PAN-OS. Determine the username attribute that you want to represent 2023 Palo Alto Networks, Inc. All rights reserved. the, If you make changes to group mapping, refresh the cache manually. As informed you will update me regarding this after verifying internally. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. users and groups within each domain. 5. Deploy Group Mapping Using Best Practices for User-ID. We configure the firewall to use WinRM-http. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. 3. It didn't really help though. Include or Exclude Subnetworks for User Mapping. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. This command will fetch the only delta values or the difference. oldmanstillcan808 2 yr. ago Down to 2,500 words from almost 94,000. The button appears next to the replies on topics youve started. server in each domain/forest. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. to the LDAP server profile for redundancy. 3. You have migrated from a User-ID Agent to Agentless. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. Then the second half of them would say Success removed, Failure removed. For the LAN IP does it showing any username in the event logs. Follow commands below as a workaround. I've verified that the username/password is good on the service account and the account is not locked. If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. Is the Service Routes managed by the management plane or by the dataplane management? However, all are welcome to join and help each other on a journey to a more secure tomorrow. As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. We checked that you have configured Kerberos. I can upload the list if you'd like. 4. Privacy Policy. Palo TAC advised me to find Event Viewer IDs 4624, 4634. I'm seeing the same thing on all 4 DC's. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. For more information, please see our Palo Alto Networks Predefined Decryption Exclusions. Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? How to Configure Group Mapping Settings - Palo Alto Networks Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: sections describe best practices for deploying group mapping for A networking consulting engineer and I decided to migrate to Agentless User-ID before troubleshooting the wireless user-id issues because the Agented method becomes obsolete on software version 10 (or whatever). Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. We noticed that only 5 to 6 logon events can be seen on 8 July. each user. 1. Configure Server Monitoring Using WinRM. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? questions to consider are: How Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. If you do not use TLS, use port 389. Audit account logon events was not configured. Hope you are doing well. (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. and our And then here's some notes I took right after getting the security logs to actually show logon events. Logon and Logoff, respectively. type of user mapping: For example, to view all user User mapping not happening properly - LIVEcommunity 3 out of 4 Domain Controllers are showing as connected. GUI shows all four domain controller in connected status, 4. The last one is redundant, so I disabled, but did not delete. Newly Added Active Directory Users do not Appear on the Firewall Some This command will fetch the only delta values or the difference. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. Do you mean logon event? Server Monitor Account. With just GP users being IDd, it was only around 29% to 34% of users being identified. mapped: View the configuration of a User-ID agent policy-based access belong to the group assigned to the policy. He was adding details on screens I didn't know existed. We took the userid logs and the Tech Support File of the Firewall for further analysis. The consultant entered the most detailed TAC case I'd seen. enable debug mode on the agent using the. I tried to include any details that someone might find relevant, but as a result it is still a very long post. Please check 4624 - logon and 4634 -log off event. Privacy Policy. AlgoSec rates 4.5/5 stars with 141 reviews. Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. SSH Into the Device and run the following command. Could you please let me know what changes you have made in the AD server as it is showing many users now? Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3. The new user also doesn't show when running the following command: >show user group name "domain\group name". WinRM is even running on the one that is saying Connection Refused. Device > User Identification > Connection Security. Setup Agentless User Identification in GUI, 3. Try installing the agent somewhere. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. Change), You are commenting using your Facebook account. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . We are not officially supported by Palo Alto Networks or any of its employees. User-ID Best Practices for Group Mapping - Palo Alto Networks to the LDAP server, use the, To ensure that the firewall can match users to the correct policy 2023 Palo Alto Networks, Inc. All rights reserved. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. . Yes. 2. I will check that and let you know the update. So I was turning them on and they were being shut back off one second later. The output below indicates group mapping is not functional. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. Thanks for joining the call and also for sharing the TSF file Do you just want all the security events? Ensure the group mapping configurations do not contain overlapping User ID to IP mapping stopped or intermittent : r/paloaltonetworks - Reddit It's only 68* users, which seems like way too few. We checked the permissions allowed to the user groups in the AD. Identify your If you are using only custom groups from a directory, add an After you refresh group mapping, you will get below output. Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. Select the Device tab. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. . Client Probing . Which resources are local and which are regionalized? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. CLI Cheat Sheet: User-ID - Palo Alto Networks Plan User-ID Best Practices for Group Mapping Deployment. and other sources of user information to create group mappings for Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to Add up to four domain controllers Microsoft Windows [Version 10.0.17763.3046]. Agentless User-ID showing Unknown users : r/paloaltonetworks - Reddit 1. Arista NG Firewall vs. Palo Alto Networks Expedition | G2 7. So I turned the former on, but didnt see any additional logon events in the security log. So I just open the CLI and run "debug management-server on info", right? directory servers? regions? changes. However, all are welcome to join and help each other on a journey to a more secure tomorrow. We have a windows server setup for user-id agent. LDAP Directory, use user attributes to create custom groups. Refer to screenshot below. Device > User Identification > Group Mapping Settings Tab https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). As I checked that I can only see one logon event for 13 July. User Mapping - Palo Alto Networks (Unknown command: wmic). Are the directory servers and domain controllers in different USB Flash Drive Support. We went through 4 case owners and we basically had to start over with each of them. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! >debug user-id refresh group-mapping <all/group-mapping-name <group mapping profile> > If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping <all/group-mapping-name <group mapping profile> > This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. 4. I was going through the logs and found that I missed mentioning a command. In the SAML Identify Provider Server Profile Import window, do the following: a. directory service (such as Active Directory or an LDAP-based service Who tf knows? After the reset also it did not work. Please attach the ping responses to the case. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. Yes the configuration is for both the agent and agentless user id. My guess would be that some windows update did it. It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. I am going through the logs and discussing with my internal team. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. users in the policy configuration, logs, and reports. Below are three examples of its behavior: View the initial IP-user-mapping: We checked that all the GP user are able to see users. Filter by an IP address that you've seen the issue on. Palo Alto user-ID mapping troubleshooting WMI agentless - LinkedIn you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. Is it possible for you to upload the event logs in the case note? you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. mappings from the XML API, you would enter the following command: show log userid datasourcetype equal xml-api. At this point we completed following steps: 1. The first half were saying Success Added, Failure added or just Success Added. or multiple forests, you must create a group mapping configuration 3. connect to the root domain controllers using LDAPS on port 636. The LIVEcommunity thanks you for your participation! View all User-ID agents configured to send I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. PS: weird thing is I do so some user-id mapping at this site, but very few. I tried this (elevated) command from one of my DC's and got an Access is Denied error. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. syslog senders and how many entries the User-ID agent successfully The key requirement is to have the user name with the Netbios domain suffix. Ensure that the primary command: show log userid datasourcetype equal kerberos. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. Before using group mapping, configure a Primary Username for and our 5. With the audit logging working it is now up to like 81%. All rights reserved. Total: 0 * : Custom Group. . 2. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. WMI to WinRM user-id mapping. I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. Cookie Notice AlgoSec vs. Arista NG Firewall | G2 As checked the security event logs the following are my observation: 1. Any way to Manually Sync LDAP Group Mapping? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Also make sure your windows firewall is allowing access. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. Reset the Firewall to Factory Default Settings. PAN-OS Web Interface Help. I feel like TAC was stalling. show user group list. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. App Scope Threat Monitor Report. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. ClearPass - Sending user mapping with domain prefix to Palo Alto | Security 1. USER-ID debug logs - LIVEcommunity - 68836 - Palo Alto Networks Any way to Manually Sync LDAP Group Mapping? - Palo Alto Networks I have specified the username transformation with "Prefix NetBIOS name". CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users.

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