It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. http://videos.youview.com/support/maintenance_mode.pdf. Turn the power on using the switch found on the back of yourbox. Hi@SiGreenwood Did you receive the new box OK? We haven't changed anything. However, this time, that remedy does not seem to work. If you look on the public YouView forum, there may be posts there showing you how to do it. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 01:40 PM. Any advice would be appreciated. 14-12-2020 13-04-2020 - edited on I've arranged for a replacement box to be sent and returns packaging to return your existing box. More info. All Rights Reserved. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . My BT TV box has stopped working or keeps freezing | BT Help It looks like you're new here. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. / 3.3.168: Complete: BT: The guide works fine, as do the catch up players. Once you have had a chance to test it out post back and let me know how you are getting on. Either way, the box is effectively dead. Youview box used to work, no problem with other gadgets. When I powered it back on, it seemed to work again. 24-04-2019 Luckily I managed to watch other recordings on catchup. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 17h06. Release both buttons a few seconds after the BT logo appears on the TV screen. I can't tell you what the model or software . The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. This site uses cookies. Ive made quite a few recordings, although none in 4K yet, all with no problems. 04-04-2020 Make sure you keep the box in standby. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. All rights reserved. 02:18 PM. The broadband blue light isnt coming on either. youview box trouble Digital Spy Internet/USB Recovery, keep recordings. 20h56. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. If you want to continue, just enter the numbers shown on the screen . Update: Looking at some of the advice on this site, I have tried some of the reset options. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. 9h11. I'm really glad to hear you've received the new box and all appears to be well. This is the first problem that's a bit of a killer :-(. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Read our cookie policy. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Some would say that yours has done well to last three years. Settings stuck on loading YouView Community Mine has just started doing the same thing. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk Registered in England. Not sure what box model you have? The different options available are displayed below. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Have you upgraded recently ? If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. 9h42. All rights reserved. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 01-05-2019 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. 21h23, on there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. The YV persistently tells me it can't connect to the internet. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Go to the Information & Reset sub-menu. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. on Access from your Country was disabled by the administrator. please let us know how you get on with a 4K recording. Your account is set up as TV store only and a TV account should be set up as multicast. At that time, I switched it off and left it unplugged for a minute or two. 12h21. I have had a retail Youview box almost two years now and have had very little problems with it. The broadband still keeps dropping. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Are you currently in a TV contract with BT ? Hi, my youview box is stuck on the loading page. Until I saw this thread, I was blaming that for this symptom. Yes everything seems to be working correctly. Humax have a reputation for being the best Freeview / Youview boxes around. My YouView box no longer starts up. 16h45. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . 15-12-2020 04-04-2020 I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. YouView TV Ltd 2023. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. A YouView Box FAQ. 14-12-2020 You view box stuck on loading page - BT Community Follow these steps: Turn the power on using the switch found on the back of your box. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. You'll now see a warning screen. You can restore your box back to its factory settings, letting you start again from a clean slate. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. This happened to me a couple of weeks ago. please let us know how you get on with a4K recording. TalkTalk is sending a new TV box. To check for a software update, follow the steps below: Press the YouView button, select settings . Release the down button and press the power button to say yes. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 17h05 25-04-2019 on 12:11 PM. mode 4 (interenet reset keeping recordings) are the ones to consider. Remember all of your recordings and personal data will be deleted. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 11:52 AM. 23-04-2019 Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? 11h53, on 10h40. YouView+ UHD box stuck loading and needs full factory reset. - BT Yes I received my new box and it all seems to be working fine. 14-12-2020 Thank you so much. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Then find your instructions below. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. The broadband still keeps dropping. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Give it a couple minutes to get itself ready and then it should load as usual. I'm with PlusNet fibre using a TalkTalk box. Hi, im hoping someone can help me please. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Sign in or register to get started. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. (Although i'm not sure why the drive would affect the 'settings' menu)? 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. YouView TV Ltd 2023. You may be able to change the hard disk inside. You do not have permission to remove this product association. Hi John. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Select Update Software. I'm really glad to hear you've received the new box and all appears to be well. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. You can print a freepost label to eturn the box if you wish. I bought the box a few years ago to record and access freeview channels. Instructions for doing this can be found here: Mine has just started doing the same thing. You can print a freepost label to eturn the box if you wish. Select Software Information. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. 04-04-2020 on I've sent you a Private message explaining how you can contact the forum moderation team. Thankfully most of the programmes were also recorded on my freeview play box. My husband . Hello. It took 2 full resets before the box started working again. Welcome to the Digital Spy forums. Update 2: Have tried software reset (recommended) and both factory reset options. However, this time, that remedy does not seem to work. Sadly factory reset stopped at set up broadband connection. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 01-05-2019 03:09 PM. I've seen a packageremoved when a fibre upgrade has been done. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. on 16h55. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Give it a couple minutes to get itself ready and then it should load as usual. Hope you're keeping well in these strange times! By continuing to browse, you are agreeing to our use of cookies. 8h37. 12h01. This can be causes by it being knocked while it was turned on. David Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. We need to access Maintenance Mode from the start up screen. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. More info. on It looks like you're new here. This will keep your recordings but you do need an internet connection for it to work. Ive done a factory reset to no avail, any ideas? Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Go to the main menu by pressing the blue Home (or YouView) button on your remote. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. 24-04-2019 The aerial cable is securely connected to the Aerial In/Antenna In port. At that time, I switched it off and left it unplugged for a minute or two. Model number 91-00438. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 01-05-2019 Very happy. Glad our loyalty colleagues were able to help. By continuing to browse, you are agreeing to our use of cookies. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 01:04 PM, on YouView+ UHD box stuck loading and needs full factory reset. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Thanks in advance for any help you can give, on It is described at. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. How do I reset my BT TV box? | BT Help - BT.com This site uses cookies. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Thanks. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Hi John. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. 04-04-2020 (Yes, I have pressed the 'Me Too' button.) I take it you arent on a YouView contract with Plusnet, or you would have their box? I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). on Latest box versions - YouView Support Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce If you're not and you don't, it's time to go shopping. Which youview box model is it ? If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. If this does not do the trick, then your device may be due for a software update. 04-04-2020 We use cookies on our website. Box stuck in nearly ready - YouView Support Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Re: YouView+ UHD box stuck loading and needs full factory reset. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. OpenReach engineers to the house. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Solved: Youview box stuck on loading screen - BT Community Post back and let me know. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Any suggestions/information gratefully received. 17h17. In the latter two cases, a message on-screen literally says sorry, selected option failed. The factory reset keeping recordings worked! this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Model number 91-00438. IThanks for that, I'm surprised it lasted less than a year. Me too, on my DTR1010. All rights reserved. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. It is described at. The Ethernet cable is securely connected to the Ethernet port. This first happened about a week ago. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. 06-05-2019 Hi@SiGreenwood thanks for sending over your details. - edited 05-07-2022 12:54 PM, on Worked fine until last night. If youd like to join in, please sign in or register. The hard drive sounds like its trying to do something but nothing happens. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. The third one might be fine. Thanks. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. on 15-12-2020 There was a factory reset, but keep recordings option, but this failed. 04-04-2020 On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. YouView TV Ltd 2023. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Check here: https://community.bt.com/t5/notes/privatenotespage, on Make sure you keep the box in standby. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Switch on the power switch on the back of your box and a red light should appear on the front. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. on It is described at . Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Visit our full contacts page here. 14-12-2020 The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? 03:34 PM, on BT TV. on You view box stuck on loading page. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. 14-12-2020 If it does then you have the original Humax DTR-T1000. 05-07-2022 on 05-07-2022 It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. on 12-04-2020 Do you have a current BT TV subscription? Hi, thanks for your reply. We followed the user guide instructions and Googled every possible solution without luck. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Humax say that the failure rate is within industry norms, but they would, wouldn't they. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 17h30. It is a bt youview box. Already know your box model? Factory reset, keep recordings. YouView Box Hard Drive Replacement - Ionic Industries on BT freeview stuck on "loading" - YouView Community Myview recordings and scheduled does the same. I'm happy the new box is working well. I think that hardware failure is a possibility. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. If you speak with our customer loyalty teams they can add This to the account for you. Sorry you are experiencing a problem with BTTV. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. I believe there is a maintenance mode which you can get into, which may give you more recovery options.

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