. Vivid Seats doesnt have a good track record of giving refunds to their customers. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. I couldnt even find out if they offered a credit or refund, he says. The parties are not required to exchange selection lists. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. For more information, see the settlement website. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Warning Related to COVID-19 and Other Diseases or Illnesses. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Our help is free. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. We're your companion for live events. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Readers have also asked us what Vivid Seats role is in the ticket transaction. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Opting Out: You can choose to reject this agreement to arbitrate. You will receive notice via email if your event has been canceled. c/o Settlement Administrator Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. For listings with no designated delivery method, tickets will typically be shipped by UPS. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. She lost her engagement ring in a rental car. This field is for validation purposes and should be left unchanged. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Vivid Seats allows refunds under specific conditions. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). The AAAs rules are available at www.adr.org. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. You can also email us or check out our FAQs.Well be with you ASAP. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Heres how to spot it. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Aisle Seats . Tickets you can trust: 100 million sold,100% Buyer Guarantee. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). . Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Vivid Seats's third-party sellers list and sell the tickets. We help fans get to more games, enjoy more laughs, and rock out at more shows. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Subscribe now. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. RYADD was also forced to settle with Virginia authorities over the same practices. According to the venue's website . Theres also a 100% Buyer Guarantee that looks oh-so-good. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. No proof is requested. Soulfly - Soulfly | Groupon There is no need to contact us right now, the website reads. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Wheres my airline ticket refund from GotoGate? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. info@TicketPurchaseSettlement.com. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. The hosts cancellation policy will apply as usual. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Cancellation Policy : Vivid Seats Customer Support Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. We are not always notified if a show is postponed, rescheduled or cancelled. We will donate 1 ticket for every ticket you originally purchased. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. These tickets are marked on the listing as "Zone Seating." Vivid Seats Rewards stands out as the only loyalty program in the live event industry. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. To use DoNotPay, open it in your web browser. Now it wont refund my $3,606. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. How do I get my compensation? If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. Check out our directory. This FAQ explains our general policy and approach. After Dax Shepard asked her about her musical chairs relationship situation. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. Can I get my 173,116 Chase Ultimate Rewards points refunded? Himbergers problem was preventable. A full-service national event ticket marketplace. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Nellis, et al. Now, VividSeats did respond online saying, Ive written several stories about shows that kept getting postponed. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Vivid Seats $7.5 Million Covid Refund Settlement Approved Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. 1650 Arch Street, Suite 2210 And who you can expect to see performing and presenting. Support : Vivid Seats Customer Support Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. But all was not lost, according to Vivid Seats. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). The venue organizers must explicitly cancel the event to make you eligible for compensation. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Plus, we have insightful letters, insider tips, and more. Vivid Seats will determine when an event is cancelled based upon the best information available. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Become a subscriber to support our journalists. Our goal is to make your search and purchasing experience as easy and efficient as possible. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). They only refund the ticket cost though, but for the fees they give you store credit. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. And Discover Discover! If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. If you would prefer a cash payment, you must submit a claims form. Philadelphia, PA 19103 If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. It depends. What do I do if my event is cancelled? How do I get my compensation? Yes You can begin t Can I cancel an order Ive already placed? State arbitration laws do not govern in any respect. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. Oh, Loosey! Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. Himbergers case is about more than a company that tries to keep your money. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. VividSeats weighs in on refunds, cancellations and helping musicians The Wagner opera returns to the Met for the first time in 17 years. Its been eight months. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. It offers peace of mind, safety and security., Yeah, sure. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) He paid Vantage $18,536. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. What should I do? How Vivid Seats Works - Vivid Seats You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. You do not have to do anything to receive this credit. General Terms 28. Information about Covid-19 Vivid Seats is closely monitoring Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. During that investigation, we will review the proof you submit and contact the seller. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)).

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