i have no idea what to do next and i doubt its a cable issue because it works fine on other pc's or laptops. This is specifically reported to occur with configurations that have external hard drives connected through USB. https://www.nirsoft.net/utils/usb_devices_view.html, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1, https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, https://www.youtube.com/watch?v=HKO-QubAe9s. When the installation is complete, restart your computer and see if your mouse is functioning normally (without random disconnects) once the next startup sequence is complete. However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. If I cant sort this out soon I will be returning it and getting another (non-razer) keyboard. I can be typing or hovering over something when it happens. Mouse keeps disconnecting I've had my Steelseries Rival 300 for almost a year now, and within the last 2 months, it has been disconnecting and reconnecting randomly. I made sure that all USB power settings are set correctly. Check if keyboard/mouse is disconnected when Synapse is turned on. Mentioned above update isn't installed at my PC. Several users reports seem to suggest that the issue can also be caused by Registry corruption. Several affected users have reported that the random mouse disconnects stopped after they installed all Windows 10 pending updates. If you have recently updated Windows, please check if you have the 1809 update installed. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ). I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). Then one at a time plug in your razer devices.hope this works. I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. Create an account to follow your favorite communities and start taking part in conversations. I decided to unplug the mouse and make the cable as straight as possible (No coils, kinks, twists, you name it) i then plugged it back into a usb slot on the font of my machine, for easy access and to be able to "stretch" the cable out as long as possible. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But that's the standard reply they will give you upon first contact. I tried it with a clean boot - had no non-windows services running and it still did it. EDIT: https://www.youtube.com/watch?v=HKO-QubAe9s someone (this is not me) made a video to show how a similar mouse is taken apart, this is a very similar process to what i did. For PC, we recommend using the USB ports at the back of the PC. If it is already directly plugged into the computer, try a different USB port. After some time, the keyboard will reconnect to Windows and eventually resume with the appropriate light settings. Every 2 minutes Synapse kills them. Heres a quick guide on how to do this: Note: Keep in mind that once you go past this step, all changes that you made since the restore point was saved will be lost once the procedure is complete. So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. The USB traces usually snake through the PCIe/PCI slots from the SB to the connectors. Rule out the OS/drivers (easy if you have spare CD's & hard drives): This answer might now solve your problem, but hopefully it'll move you towards finding the cause of the issue. Unfortunately, at home you likely have limited tools and resources, so you have to improvise smartly. Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back If the dongle is plugged into the extender, try and place it nearer to the peripheral and see if the issue still occurs. when playing games such as overwatch, i would obviously make quick mouse movements which would cause it to catch on this cable break, temporarily shutting the mouse down! When I plug it in, the monitor connects along with the mouse and keyboard connected to it, but then after 2-3 seconds it disconnects. Make sure "Allow the computer to turn off this device to save power" is unchecked. I have googled "USB mouse disconnects and reconnects", and it seems to be fairly common but none of those were resolved. Looking for a bluetooth mouse without USB. It's glitching my computer and freezing it really bad and am unable to move my mouse or. So, this tells me it was the mouse itself. Reinstalling Razer Synapse Disabling USB selective suspend in power options Turning off disabling the devices to save power in Device Manager My computer specs: MB: ASRock AB350 Pro4 CPU: Ryzen 5. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. One bad device shouldn't be able to bring more devices than those it is sharing a USB root hub and e/poly-fuse with. Sometimes the LEDs won't turn off, sometimes it will. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). Can airtags be tracked from an iMac desktop, with no iPhone? Right-click, select Properties. In Windows 10 it's Control Panel -> Hardware and Sound -> Devices and Printers -> Device Manager. Only shutting down iCue gets ride of disconnection. In addition to uninstalling the device itself, you can uninstall all the USB root hubs on your machine, and they will be reinstalled after a reboot, as recommended in this HP article USB devices are detected by Windows but are not working properly: If you dont have a different computer, connect it to a smart TV or even to your Android device if you have an OTG cable. This was a break in the cable. There is no "Hardware" tab in Properties. There is a Driver tab, with Uninstall, but the button is greyed out. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. If youre still encountering random disconnects, move down to the next method below. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. Made by redditors, for redditors, to discuss RZR products. Continue uninstalling all USB Root Hubs. At a point close to the mouse it would randomly shut off/disconnect, just like it was doing during games! NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. Sorry, our virus scanner detected that this file isn't safe to download. No luck. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Okay if you have a spare mouse use that to uninstall the razer software/mouse driver. I haven't tried my mouse on a different system however I did try a different mouse on this system and that one messed up as well. I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! Okay, so, after having this issue for aprox 2 months and searching every forum/googlesearch/post/youtube video etc etc and not finding a solution, i decided to take matters into my own hands. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. Look at the motherboard settings for integrated peripherals. Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. Check out my post over at egpu.io https://egpu.io/forums/postid/87914/Original Description:Razer peripherals disconnect and reconnect intermittently while running Synapse 3. I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. Press question mark to learn the rest of the keyboard shortcuts. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). If you do not get it sorted by reinstalling drivers, then you should change your mouse. New comments cannot be posted and votes cannot be cast. rev2023.3.3.43278. Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. Reinstalling driver would not help. My USB mouse is disconnecting and reconnecting randomly and often? We spend our lives not taking chances so that we can make it safely to death. I don't think this is a cable or synapse issue. (I hear the "USB removed" sound, and my cursor stops moving) I'm not in a position financially where I can drop $100 on a good new mouse, so I'd be grateful for any help. Reinstall razer software and reconnect the mouse. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. I have a Tartarus, Naga Hex V2, and Black Widow Ultimate 2016. Right-click on the Start menu and go to Device Manager. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. If that doesn't work, drop us a message including the link to this post so we can further help you. This is to isolate the device from a software issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.