Instal a new Telephone Extension Socket The cookie is used to store the user consent for the cookies in the category "Performance". Faulty equipment like a telephone or router not covered by a maintenance contract. BT promised two engineer appointments but no one turned up. Anna Tims is away. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. The re-branding exercise actually started, in a very low-key way, a few short . Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest @XRaySpeX . The Communication Workers Union (CWU),. Technical support. Thing is there is a lot of stuff under footways so you can't go mad. Register (or login) on our website and you will not see this ad. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. BT Openreach What a great place to work! Work Experience. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. He is very hard working and does things without needing to be asked. 22h52, Hi. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. That's usually four or five days a week between Monday and Sunday. Working from home no service passing the buck. This field is for validation purposes and should be left unchanged. 12h52. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Anyone else had this? Answered View answer in the context of this discussion Report post Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. We publish our charges in our terms and conditions charges schedule. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. If you currently work for the BT Group please apply directly through the Internal jobs board. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Openreach, which controls most of the UK's. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. I could not recommend working for BT Openreach at all. Well arrange a convenient appointment when both you and the engineer are available. You might not need a visit, just the right advice and help to identify the problem! What are the time slots for Openreach engineer appointments? This is how life was back then. The engineer said you should only have one line and said to get rid of the other. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. In 1987 I began a career as a British Telecom Engineer. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Well send you a text with your engineers name and mobile number. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. More strikes are planned in the coming weeks in the rail dispute. 8.40 for each calendar day that the service is not repaired. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. BT Openreach SFI2 Engineer Visits. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. I have sent a pm with my information and description of the situation. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). If the engineer is already working on the fault, then you won't be able to change the appointment. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . . Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Micky37 Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. "These are the same workers who kept the country connected during the pandemic. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Interview. My Background as a Phone Engineer in Southend. Civil's don't have to give the hrs travel time as you have to start at a yard. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Ask questions and share tips with other people 24 hours a day. Read about our approach to external linking. If you already have an ONT, its very quick to get connected. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. However, you may visit "Cookie Settings" to provide a controlled consent. What is a Fibre to the Premises (FTTP) Service Identifier? I'm wondering will there be engineers working on a saturday? There's more to Openreach than meets the eye. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. If the work is not complex, they'll carry out all the external work required. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . A specific time cannot be given and access must be available for the entire slot. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Its a good idea to make sure youve got the relevant property insurance to cover such instances. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. The cookie is used to store the user consent for the cookies in the category "Other. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. The BBC is not responsible for the content of external sites. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . bt openreach working up a pole today. The strikes will take place on 29 July and 1 August. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Lost or stolen. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Just click on. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Need to change your appointment? Damage to equipment within your premises caused by lightning or power surges. And once you've got some experience under your belt, there should be opportunities for overtime. 30-03-2021 At conservative gathering, Trump is still the favourite. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. on Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Darlington, United Kingdom. Work programme gives an insight into life as an Openreach engineer. 15h06. If you arent available, someone over 18 will need to be around. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Well let you know how quickly you could be up and running when you order fibre broadband. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Orders and upgrades. You can view these money saving ideas by clicking HERE. Try their website here. - Providing data governance through all operational teams in order to maintain and improve data quality. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Job Responsibilities: Undertake poling when required Work on Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. It could be Sky's Openreach account number, for the details that ISPs have given them. Normal for Openreach is 5 days a week 7.12hours a day. The difference between the engineers was night and day. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Sustainability, Northern Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Our broadband then stopped working completely. Theyll need to get in touch with you, so please give us your mobile number for us to share. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Moving home . business and public sector, Media If you're an engineer, that's usually four or five days a week between Monday and Sunday. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. But opting out of some of these cookies may affect your browsing experience. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. @richthestag. To change your appointment: You can also easily change engineer appointments using the BT Business app. Openreach is the UK's digital network business. Installation day: What to expect If the work is complex, Openreach will take longer to do all the external work. Your working hours Our engineers work 37.5 hours a week. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. For on To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Come home no Internet. 2. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. How to report a BT line fault or broadband fault. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Please only call if you have a letter from the government saying you are high-risk. This depends on the apprenticeship you are applying for. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Read about our approach to external linking. Its not BT Openreach, its simply Openreach, a BT Group company.. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Ring sky told an engineer will come out in the next 48 hrs. . Well let you know if this happens. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. This could be when: We only charge for repair work on a small number of fault reports. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. - Providing support for Service and Commercial inventory. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. 10 reasons to work for BT Openreach. Answered 26 October 2019 You will work long hours and not get paid for them . If this happens we'll text you, call you, or send you an email to arrange another appointment. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. CER / Field Insights - North England. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. By clicking Accept All, you consent to the use of ALL the cookies. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. The fault isnt due to fair wear and tear. business and public sector, For business and public Members of the Communication Workers Union (CWU), including call centre. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Asked 22 May 2022 An engineer visit is requested, and no fault is found. . Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Garry Qube are employed directly by BT to do Internal Home Checks. We have a range of ways to get in touch for new and existing customers. 22h. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. I have a line fault that needs to be fixed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

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