The condition of the returned item is important, so repack it carefully. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. SelectExamples of alternative shipping arrangements below for more information. If it is a lame reason (and sometimes it is! You do not have to be in a hurry when you receive the item to refund them. There are two categories of return requests from customers: 1. See our page on. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. You might be asking, Do private sellers have to accept returns? The answer is No. However, it does happen and when it does, I have to deal with it as best as I can. Here you can discuss all things shipping with other members. eBay Business Equipment Purchase Protection. eBay will always side with the buyer of a damaged item. I'd really like another option. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. This was one of those times I was pretty happy I had taken photographs while I was packing it. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Youll need to ship the item back before the date stated in this email. The buyer is responsible for return postage costs. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Learn more about our Condition of returns policy. I have learned that none of my items are shipped without insurance. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Make a point to take action on your listings to avoid unwanted returns. Do I need to pay extra for the eBay Money Back Guarantee? Ifyou use an eBay returns label, tracking details areautomatically uploaded. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Take great pictures! View cart for details. That is assuming the item is truly Not as Described. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. 01:47 PM The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. I can only put it in the listing. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). So the buyer gets 6.50 from eBay. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Shipping has definitely been delayed with everything going on. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. I have been selling on eBay for 23 years and I do not accept returns and never have. The seller covers the cost of the return. Read our article on, Need help with return shipping? If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). There are two categories of return requests from customers: 1. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Once you request a return, the seller should get back to you within 3 business days. This will help make you a top seller and keep money in your pocket! In such cases, the responsibility for the costs of the return is according to the sellers policy. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Still, it wouldn't really matter what you put in the description. Copyright 1995-2023 eBay Inc. All Rights Reserved. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. This is a good option for low-value items. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. 09:32 AM Tip The eBay Money Back Guarantee is not a product warranty. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. This is how it is and one of the risks of doing business on eBay. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. How to issue a partial refund after the item is returned. When the seller replies, we'll send you an email with details of the next steps. You'll also be responsible for covering return shipping costs. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. If the return request is for Item not as described, I get them to let me know why they think it is not as described. If they are rude or threatening to you, do not retaliate. I don't plan on stopping any time soon. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. I first contact the buyer and find out what is wrong with the item. Something went wrong. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. This will definitely help any return request case that comes your way and a good habit to get into. Time to research other selling websites, I guess. You can chat with other sellers about anything to do with running a business on eBay. Carefully check the returned item before issuing a refund. There's no way around losing an Item Not As Described case. eBay Exporter of the Year was a great success! It sucks , but ebay says its your fault and buyers can return for an reason. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. 01-08-2020 You'll receive the return shipping label credit on your monthly invoice. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. See Partial refund guidelines. How to use your eBay earnings to purchase shipping labels. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. I threw everything away". Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Thats the great thing about implementing these tips. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. I always encourage our members to use those photos! You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Ebay sides with buyers in not as described claims. Covers your purchase price plus original shipping on virtually all items. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Take a front, back, side, and inside view of your item. Keep in mind that some returns can remain open for up to 35 business days. Learn more about our Condition of returns policy. Does the tracking number show it was delivered? If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. The seller was not accurate and now the seller or ebay wants to give me my money or item. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Good luck and sorry you encountered this circumstance. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. 01-08-2020 If you havent received an item, we usually refund your money immediately via PayPal. Just go to the ResolutionCenter and let us know. For more details, please see our Condition of returned items policy. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". There are several ways you can send an item back to the seller. 07-05-2020 Tip What if the seller doesn't offer returns? If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. And this is my fault? Youll hear from us within 48 hours. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Another measure to cover yourself in the rare instance you get a return request. With this selected, I am giving a clear eBay return policy. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Do you have to accept returns to sell on eBay? Learn the fundamental steps for running an eBay business. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. If the item is returned used or damaged, you may qualify to issue a partial refund. So would all sellers. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. EBay gives you the opportunity to add 12 photos to your listing. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. You can always report the buyer later for misusing the MBG. I try to get them to give me the reason for the return. If your item hasnt arrived, or isnt as described,let the seller know. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. It covers purchases paid with PayPal and most other electronic payment methods. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Your item didn't match the listing, or it arrived faulty or damaged. It was an auction that I won. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. My second reason for taking photographs of the items I ship? Before you can send an item back to the seller, youneed to start a return. Enter the amount you wish to offer the buyer. You can also find more information in our full article below. 114K subscribers in the Ebay community. Then and only then you give a refund for the item. See the Abusive buyer policy for more examples of activity that we don't allow. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. A buyer insists the item was not as described in order to force a return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Select. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. So having a returns policy can give you a competitive advantage. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. They claim they are not responsible for damage during shipment, and imply that I lost the part. On the next page you'll see the refund amount. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Here is a box that was shipped with FedEx. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If the seller is responsible for return shipping, its important that they cover the costs. 17 votes, 21 comments. See details. You can also check the progress of your return request at any time. Research your model before purchasing this because there will be no returns for buying the wrong item. Check out how to file a damage claim with FedEx if your item gets damaged. I dont have to pay to get the item back and the person is happy because I resolved their problem. Ninety percent of people will just not think to call them and fight it. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. 1. Your email address will not be published. eBay Business Equipment Purchase Protection. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. This is a good option for low-value items. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Read the complete details about the eBay Money Back Guarantee. After contacting the seller, it's up to you whether you want eBay to step in. nirE troP ,naM fo elsI. Whether you need to accept the return depends on their reason for opening the return. Having an accurate listing description is so important, especially if you are selling used items like I am. Print an eBay return label Tip See our page on, Would you like us to help with an open return request? The dispute is Not As Described. All Rights Reserved. And dont waste time taking packaging pictures Their listing states they do not accept returns. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. It may only be used to recoup losses when an item is returned used or damaged. The seller covers the cost of the return. This will get them to move the decision in my favor and pay out the damage coverage. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Returns cannot be closed at the request of a seller. I used to send out many of my items without insurance! When a buyer opens a return request the funds related to the sale may be put on hold. - edited Why was my refund less than the amount I paid? Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. See how to check the status of your return. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. View cart for details. If you want to start your own business, the reseller business model can be a great place to start. Seller with 11000 feedback. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Do not give a refund without getting the item back! Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. What does the eBay Money Back Guarantee cover? If we're asked to step in to help, we may ask the buyer to return the item to you. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Ready to start making a good side income from flipping? If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Its always good to see where eBay stands with the case before you contact the buyer back. Accept the return:The buyer will send the item back to you for a full refund. Not to do partial returns What do you mean by adding sold as is to your terms and policies? Open a case and try to work things out with the seller. Some business equipment categories that may be covered by the. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Do I need to pay extra for the eBay Money Back Guarantee? If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. View cart for details. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Report the buyer when you issue the refund through the eBay returns flow Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Youll hear from us within 48 hours. Returns happen. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. This months episode of the eBay Seller Spotlight podcast is live! You can choose whether to accept returns if a buyer changes their mind about a purchase. Many buyers only make purchases from sellers that offer a returns policy. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping.

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