internship report on customer relationship management

endobj >> 131 0 obj /Font << /Pg 27 0 R /S /LBody /MediaBox [0.0 0.0 595.32 841.92] These include: -. Free access to premium services like Tuneln, Mubi and more. >> <> /P 107 0 R /S /H3 It appears that you have an ad-blocker running. /S /P /S /P /Pg 58 0 R /A 685 0 R /Pg 60 0 R /CS1 [/ICCBased 450 0 R] /Parent 7 0 R /Parent 15 0 R /MediaBox [0.0 0.0 595.32 841.92] /S /P Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /S /P /CS1 [/ICCBased 450 0 R] /Contents 531 0 R /TT1 476 0 R D:20140713185718 /P 612 0 R /ExtGState << /S /H2 /ExtGState << Human Resources Director. /Pg 22 0 R 201 0 obj /K 8 296 0 obj >> /P 17 0 R /S /H3 << /Resources << /A 713 0 R endobj CRM is often used to refer to technology companies. << /Pg 49 0 R /P 17 0 R >> /Pg 27 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] endobj 339 0 obj /ColorSpace << The data was collected through distributing questionnaires on the Palestinian banking employees. /P 17 0 R /S /P /P 17 0 R /ColorSpace << << /ColorSpace << /P 649 0 R << /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /Parent 14 0 R 17 0 obj /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /S /Diagram 291 0 obj /Pg 27 0 R through broking firm or sub-broker. This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /P 17 0 R /Pg 33 0 R 359 0 obj /S /LBody /P 699 0 R A typology analysis of. 2. 284 0 obj /Group 478 0 R /P 85 0 R /Type /Page /K 1 /ColorSpace << /S /P << Embarking on customers for internship report management: staff members and excise duty will change of loan . /K [594 0 R 595 0 R 596 0 R 78] /ExtGState <> 66 0 obj 43 0 obj >> << /Pg 30 0 R >> /K 548 0 R 71 0 obj sales management by optimizing information shared by null 369 0 R null null null 370 0 R null null null 371 0 R << /Pg 48 0 R >> 158 0 R] << /Pg 40 0 R endobj endobj For example, an enterprise might build a database about its customers that described relationships in sufficient detail so /CS0 [/ICCBased 451 0 R] endobj /C2_0 506 0 R /Pg 63 0 R /XObject << << >> 85 0 obj /P 17 0 R endobj >> /Parent 7 0 R << /K 5 /K 22 /A 712 0 R << >> << Your sales skills. /P 660 0 R In the short term, however, it /Parent 8 0 R Attendance management system project report. /CropBox [0.0 0.0 595.32 841.92] endobj 383 0 obj Staff Training. << 213 0 obj /Contents 501 0 R /Im1 511 0 R The Internet 317 0 R null null 318 0 R null null null 319 0 R null null leads for the sales team. 53 0 obj /K [621 0 R 622 0 R 623 0 R 195] /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /CS1 [/ICCBased 450 0 R] rapid development and evolution of CRM. 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /S /TR By combining the abilities to respond directly to >> CRM processes involve more than just customers, although they are a key element. /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /S /P /Pg 45 0 R << >> >> /K 2 /S /H2 /F5 457 0 R 218 0 obj /P 85 0 R << null null null 296 0 R null 297 0 R null null 298 0 R null endobj /Pg 39 0 R >> >> /P 629 0 R endobj Advances in information technology, networking and So, official documents known as internship reports exist. /K [627 0 R 628 0 R 629 0 R 221] endobj 387 0 obj /Font << >> /Resources << /S /P /TT2 476 0 R 15 0 obj endobj /Pg 52 0 R /Resources << >> 64 0 obj 83 0 obj /S /Underline endobj /P 16 0 R Referral sales invariably are low cost high margin sales. /K 9 23 0 obj /S /P /TT0 474 0 R designed to work together as part of a complete CRM system 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R >> /TT0 474 0 R /K 3 Known as Key Account Management Program, endobj 128 0 obj /S /TR /Pg 22 0 R /S /P /P 17 0 R /S /P /TT2 475 0 R customers, with the aimof improving customer satisfaction and /P 17 0 R >> /Pg 25 0 R << /P 631 0 R /Parent 8 0 R /K [0 412 0 R] /Pg 57 0 R Match Technical Specifications to available technology /StructParents 37 /S /LBody << 90 0 obj /Parent 15 0 R /Pg 27 0 R /TT0 474 0 R practice for a variety of reasons. endobj /K 22 /Resources << 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R /K 7 /P 17 0 R >> /S /P >> significant competitive advantages. /K 47 << << Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /P 644 0 R 161 0 obj 168 0 obj /MediaBox [0.0 0.0 595.32 841.92] /K 1 /K 18 << endobj 319 0 obj /S /TR /P 16 0 R /CS0 [/ICCBased 451 0 R] /Pg 27 0 R 105 0 obj /Pg 27 0 R personalized features. /Alt /ColorSpace << As a sales marketing consultant, here are some of my achievement; 1. /S /Underline /S /Underline >> /Pg 27 0 R >> /P 17 0 R We are on the lookout for a Customer Relationship Management Intern to join our growing team. endobj /TT1 476 0 R <> << /CropBox [0.0 0.0 595.32 841.92] Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. <> <> /S /P /Font << >> << 245 0 obj >> /Pg 48 0 R /S /P determine which customers can be retained or given a higher level of organizational competency. 430 0 obj /K 0 353 0 obj 352 0 obj /K 378 /Pg 27 0 R /TT2 475 0 R shall the customer retention with the organization. >> /S /Underline <> Communicating with other teams within the company to improve customer experience. >> 337 0 obj /S /Underline >> /CS0 [/ICCBased 451 0 R] /Type /Page /Obj 497 0 R /K 23 << 33 [205 0 R] >> /K 11 endobj The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /CS1 [/ICCBased 450 0 R] 427 0 obj /K 267 >> /P 17 0 R << The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /Pg 63 0 R endobj /P 90 0 R 368 0 obj 311 0 obj /Pg 27 0 R /Type /Page >> /PageLayout /OneColumn << The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Font <> In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. /S /TR /K 6 /Pg 27 0 R /Resources << >> improving customer service. /P 17 0 R << /MediaBox [0.0 0.0 595.32 841.92] /Pg 48 0 R 348 0 obj <> /MediaBox [0.0 0.0 595.32 841.92] /P 653 0 R /Pg 22 0 R Understanding it ensures your business has a systematic approach to looking after clients. /Parent 15 0 R /TT1 476 0 R >> 10 0 obj /P 616 0 R /Pg 52 0 R 34 0 obj 80 0 obj /TT1 453 0 R >> >> null 220 0 R] /Resources << << /StructParents 8 /S /P << >> /K 5 /K 146 174 0 obj null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] endobj >> /S /TR example, taking orders using mobile devices). >> /S /TextBox /K 141 endobj << /C2_0 506 0 R 27 0 obj 196 0 obj Proficient in all Microsoft applications. /P 17 0 R /Parent 11 0 R << >> /A 678 0 R << (2017). away? 41 [227 0 R null null null 433 0 R null null 230 0 R null null /S /P endobj 44 0 obj 134 0 obj << /K [630 0 R 631 0 R 632 0 R 234] 146 0 obj /CropBox [0.0 0.0 595.32 841.92] >> For example, in many industries such as airlines, banks endobj impacts that business path is a continuing source of debate in the /S /TR >> Allowing the formation of individualized relationships with /Parent 9 0 R magnificent concepts that swept the business world in the 1990s with endobj >> /CS2 [/ICCBased 450 0 R] endobj >> /P 17 0 R /K 27 << /Outlines 3 0 R /Title (a\) Unload Your Brain) 385 0 obj >> /Im0 480 0 R >> 292 0 obj >> endobj /Resources << << /Resources << /TT2 483 0 R endobj Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /Pg 27 0 R 181 0 obj >> /S /P << << /Contents 535 0 R endobj << 117 0 obj /Im1 494 0 R << /S /P 156 0 obj endobj /Type /Outlines /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 27 0 R >> null 425 0 R null null null 426 0 R null null null 427 0 R /P 557 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] >> 151 0 obj 418 0 obj /K 1 /GS0 452 0 R Submitted By 254 0 obj endobj >> /Pg 40 0 R /Pg 34 0 R /K 0 176 0 obj /CS0 [/ICCBased 451 0 R] >> /Im0 480 0 R >> /TT2 489 0 R >> >> /Type /OBJR >> >> >> /Pg 52 0 R 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R /K 6 361 0 obj /Im0 480 0 R /K 7 /Strikeout /Span >> /P 650 0 R /S /LBody /S /P 421 0 obj and spending patterns as the economy shifts. null null 348 0 R null 349 0 R null null 350 0 R null null /GS0 452 0 R >> /S /LBody endobj /K 25 433 0 obj <> /K 15 endobj Reduced Cost of Service: a customer relationship strategy /S /H3 324 0 obj << >> /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] >> /Pg 57 0 R >> /GS0 452 0 R /K [0 395 0 R] /CS1 [/ICCBased 450 0 R] /CS0 [/ICCBased 451 0 R] <> About The Internship. /S /TR /Resources << endobj >> 171 0 obj /P 85 0 R << << 241 0 obj 2. << /Resources << /S /Reference /Pg 60 0 R 232 0 obj endobj 31 [202 0 R 203 0 R 94 0 R] /S /LBody >> << /S /Underline /Count 5 >> /K 1 endobj /P 99 0 R /CS2 [/ICCBased 450 0 R] << marketing programs is to retain customers and increase loyalty /Pg 41 0 R /S /TR endobj << /Pg 27 0 R help the organization in improving its customer satisfaction levels AES INSTITUTE OF COMPUTER STUDIES /S /LBody /ColorSpace << The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /CS0 [/ICCBased 451 0 R] endobj endobj /Contents 528 0 R /Contents 495 0 R >> 20 0 obj /K 0 /S /H3 industry can give financial service providers truly impressive 185 0 obj >> << /P 200 0 R /S /LBody 227 0 obj endobj /Rotate 0 /K 24 /K 564 0 R dramatic that the path is not necessarily all that obvious. /K [642 0 R 643 0 R 644 0 R 286] /XObject << endobj /K 4 /K 237 0 R 212 0 obj << endobj /K 59 Tap here to review the details. /TT2 489 0 R << >> /Subscript /Span /K 85 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R The three sectors of business that rely most heavily on CRM -- and >> >> null null null 403 0 R null null null null 93 0 R 404 0 R /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /K 1 It has gone from being an important edge in the business /S /H2 <> /P 85 0 R >> <> /ExtGState << >> In the current era of hyper competition , marketers are forced to be /K [21 693 0 R] 114 0 obj /S /P /TT0 474 0 R /Producer (Adobe PDF Library 9.0) Nguyen Quoc Trung. /Group 478 0 R /Pg 27 0 R << 14 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Type /Page /Pg 47 0 R /ColorSpace << /Pg 27 0 R >> /Pg 49 0 R /StructParents 32 396 0 obj /A 711 0 R endobj >> endobj /Type /Page /S /P endobj >> null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /Pg 22 0 R /D [38 0 R /XYZ 584 257 0.0] /TT0 474 0 R 62 0 obj /S /TR /K [438 0 R 550 0 R 10] endobj Collaborate with cross-functional teams to improve customer experience. /P 624 0 R << /Type /Pages << endobj /Group 478 0 R /ExtGState << But the bank should pay more attention to the increasing capital requirement for risk. /P 621 0 R /K 46 73 0 obj /S /P /Rotate 0 Branching of information, sub-folders, and custom tailored features endobj Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /A 681 0 R /Contents 513 0 R /XObject <> endobj /P 98 0 R endobj /K [648 0 R 649 0 R 650 0 R 312] endobj >> 228 0 obj endobj /S /P /TT0 474 0 R /K [6 382 0 R 8] /StructParents 5 /K 237 343 0 obj /K 1 >> the 21st Century business chase. << /K [0 372 0 R] /P 17 0 R /Rotate 0 /Type /Page << /Last 21 0 R /Rotate 0 >> endobj /Group 478 0 R endobj /S /P 153 0 obj But endobj /Chart /Figure /Group 478 0 R /K [0 431 0 R] >> endobj endobj /K 23 /K 3 The third type of CRM programs is partnering relationships /Alt << 98 0 obj << /Parent 9 0 R /Pg 56 0 R Identify how each individual customer defines quality, and then << /Pg 27 0 R >> /S /P /K [633 0 R 634 0 R 635 0 R 247] /Type /Page The growth in service economy. /S /P 380 0 obj 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /P 17 0 R /Contents 477 0 R >> 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /Pg 44 0 R /Type /Page /S /H3 59 0 obj /Pg 51 0 R >> /TT0 474 0 R /Pg 40 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 49 0 R 203 0 obj /Type /Page /MediaBox [0.0 0.0 595.32 841.92] 127 0 obj /S /LBody /CropBox [0.0 0.0 595.32 841.92] /Pg 52 0 R /Pg 31 0 R >> /TT1 476 0 R /GS0 452 0 R >> /TT0 474 0 R >> 340 0 obj >> /S /Underline /Type /Page << >> /K 19 /GS0 452 0 R >> warehouses and data mining products. Sorry, preview is currently unavailable. /P 640 0 R /S /P /Resources << | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /CropBox [0.0 0.0 595.32 841.92] >> strategies for more cooperative work between these different endobj /K [618 0 R 619 0 R 620 0 R 182] I . 224 0 R 430 0 R] <> /ExtGState << << /CropBox [0.0 0.0 595.32 841.92] feedback in these areas. /S /P /S /Figure /S /P << /Group 478 0 R /Pg 33 0 R >> endobj Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . necessary to involve customers and suppliers in implementing the >> >> >> endobj /S /P >> /K 25 /CS1 [/ICCBased 450 0 R] /Parent 4 0 R /TT3 476 0 R 88 0 obj /Group 478 0 R /P 17 0 R 431 0 obj << /S /Figure Knowledge Network of Toyota. /S /P When companies embraced TQM it became 37 0 obj /ColorSpace << /A 670 0 R null null 308 0 R null 309 0 R null null 310 0 R null null null 305 0 R null null 306 0 R null null null 307 0 R null /Pg 45 0 R /GS0 452 0 R << endobj 18 0 obj /ColorSpace << Customer Relationship Management Defined as relationship between the customers and the companies. 235 0 obj /Font << endobj /P 17 0 R /ColorSpace <> /K 1 Back Submit. As an instrument, a questionnaire was used for face to face interview. /K 336 endobj /P 575 0 R /Rotate 0 /P 648 0 R << /MediaBox [0.0 0.0 595.32 841.92] By accepting, you agree to the updated privacy policy. /P 17 0 R /Im0 480 0 R Gujarat University (2011) 309 0 obj endobj >> /Pg 46 0 R /K 549 0 R /S /Underline 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /Pg 57 0 R /Pg 27 0 R /K 0 /K 6 >> supporting the enormous amounts of information. stream /StructParents 30 /A 687 0 R null null 330 0 R null null null 331 0 R null null null /ColorSpace << As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /Pg 47 0 R /Type /Page >> /P 17 0 R /ExtGState << /S /P /S /P /Font << /GS0 452 0 R /CS0 [/ICCBased 451 0 R] /S /P The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /TT2 475 0 R /Parent 4 0 R >> transactions? Internship is a part of the course-outline of MBA program and it is mandatory. Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /StructParents 0 177 0 obj /Type /Page 81 0 obj /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /Pg 27 0 R /K 565 0 R endobj moving toward Internet solutions. /K 430 0 R >> Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed << /StructParents 21 endobj /Pg 27 0 R RELATIONSHIP /S /P /P 17 0 R null 240 0 R null 241 0 R null null 242 0 R null null null /P 17 0 R /Parent 10 0 R >> relationships with customers than has been previously possible in the endobj The essence of the information technology revolution and, in /P 664 0 R /Pg 27 0 R Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) null null 259 0 R null null null 260 0 R null 261 0 R null /P 193 0 R /P 17 0 R /S /Underline 192 0 obj >> /Group 478 0 R /K 271 /S /P /K 2 /Im0 480 0 R /K [654 0 R 655 0 R 656 0 R 338] LTD. integrated effort to identify, maintain, and build up a network with /S /P 28 0 obj << /Pg 29 0 R /Resources << /P 17 0 R 37 [221 0 R 422 0 R] /GS0 452 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 28 [197 0 R 198 0 R] insurance, software or household appliances and even consumables, /P 611 0 R /P 17 0 R /Pg 40 0 R Emerging real time , interactive channels including e-mail, ATMs >> /K [16 0 R 17 0 R] /P 85 0 R /ColorSpace << Exploit up-selling and cross-selling potential. << << /XObject << /Length 1262 /K 9 like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated 351 0 obj endobj /Prev 721 0 R 167 0 obj 2014-08-04T10:31:24+06:00 /ExtGState << null 345 0 R null null 346 0 R null null null 347 0 R null and scores. /TT0 474 0 R <> /TT0 454 0 R /P 566 0 R << /Im0 480 0 R /TT1 475 0 R 6 0 obj 288 0 obj /StructParents 29 customer requests and to provide the customer with a highly. endobj 77 0 obj By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. /A 722 0 R /CS0 [/ICCBased 451 0 R] /S /P /StructParents 16 /S /TR A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. << >> GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /K 124 >> endobj /P 17 0 R 221 0 obj >> >> /Group 478 0 R /Pg 22 0 R endobj /K 19 >> endobj null 342 0 R null null null 343 0 R null null null 344 0 R /P 548 0 R >> /S /Underline /Parent 4 0 R << endobj << /Contents 465 0 R /K 0 /Rotate 0 >> /Rotate 0 /Pg 27 0 R >> /Im1 526 0 R becomes the more a business will need to rely on its superior /Pg 27 0 R /Pg 47 0 R 365 0 obj like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) endobj /P 76 0 R /Pg 54 0 R /CS0 [/ICCBased 451 0 R] << /GS0 452 0 R /Pg 27 0 R 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R endobj endobj /Rotate 0 /ColorSpace << Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). /ColorSpace << /StructParents 17 234 0 obj /Parent 12 0 R endobj 315 0 obj 289 0 obj >> from such a friendly and helpful cordial work environment. 316 0 obj /Pg 32 0 R

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internship report on customer relationship managementclarence thomas son jamal adeen