We have received an email to say that our application for the 150 Energy Rebate has been granted. The revised opening hours are complemented by the wealth of useful information to be found on the councils website at www.croydon.gov.uk and residents can sign up to My Account at www.croydon.gov.uk/myaccount which they can use to: Opening a My Account is quick and easy. Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. If the council does not have any contact information for you such as an email or mobile number, they will have to write you a letter. Can Nigeria's election result be overturned? I live on disability benefits and pay higher tariffs for energy and I am yet to receive a penny of any payouts from the government. Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. Contact us Get in touch with us online, by phone or in person. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. For example, Croydon Council has been given permission to hike council tax bills by 15%. var pd_tags = new Array;pd_tags["11130094-src"]="poll-oembed-simple"; And let the new elected Mayor, Jason Perry, know what you think by emailing him here: Mayor@croydon.gov.uk or by phoning 020 3253 2017. Hide, Send feedback directly to the content team using our website feedback form. Visit our, Croydons opposition aims to block 15% council tax rise, Croydon opposition blocks first set of budget proposals, Government minded to agree 600m bailout for Thurrock, Abdool Kara: What the local government finance system could look like in 2030, Minister: No wholesale reform to council tax in this parliament, City to appoint fourth finance chief in a year, Dont miss your latest monthly issue of LGC, Homes for Ukraine: It was unclear where to turn to for help, Pam Smith: We cannot ignore the need to invest in housing, Council tax tracker: Never a decision we take lightly, Idea Exchange: Our new service has transformed recycling and cut refuse, Roundtable: Freeing councils to control their digital destinies, Integrated care boards told to cut running costs by 30%, York and North Yorkshire to press ahead with devolution deal, Former Tower Hamlets interim chief appointed interim chief again, Cumbria reorganisation: Were going through a profound change, whether we like it or not, Governments mannequin challenge is costing social care dear, LGC Net Zero Webinar Series: Net Zero Goals and National Policy: Collaboration on the Ground, How councils can move to a circular economy, WEBINAR: How to speed up electric vehicle charging roll out to reduce emissions, Roundtable: Talking tough on social value, WEBINAR: How councils are using CRM to support residents with the cost of living emergency, Key Cities the local engine room for the national economic recovery, Assistant Director Customer Services and IT, Assistant Director Corporate and Financial Services (Deputy S.151). The BBC is not responsible for the content of external sites. Croydon Council has the MyAccount system where you can link all your different council departments, such as your Council Tax, bins, benefits and rent, and view the information online. But one area of administration that the council is apparently supremely efficient in is in issuing court action against law-abiding residents if they dare stop their Council Tax payments. The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. 5. And according to the governments website, if you dont use direct debit, your local council will contact you from April to arrange a method for paying the rebate. VOA Rent Officers For queries regarding Fair Rents, Local Housing Allowance rates and to contact a. Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Payment line: 0345 300 0614 (option 3) Are IT illiterate 7. Croydon's finances have been mismanaged by both main parties over a number of years, and it's not fair to ask residents to pay for a mess that is not of their making during a cost-of-living crisis. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Importance of cancer screenings, Tuesday Talk, ARCC, Jun 14, All you need to know about 150 Council Tax energy rebate, www.croydon.gov.uk/council-tax-energy-rebate, Cost of living crisis how to claim what youre entitled to, Race discrimination at work: giving people a fair hearing, Sex and sexuality dealing with workplace discrimination, Discretionary Housing Payment could help you out of a crisis, Talking about debt problems is the first step to solving them, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. How to claim your 150 Council Tax rebate to help with rising energy costs. Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. Under current laws a council may only raise council tax by a maximum of 5% a year without a referendum. If you wish to simply change the date of your Direct Debit, contact us. 3) SlothMove populates your council tax providers. If you cant get through at the council, try Mayor Perrys work number, at Carlton Building Plastics: 020 8665 1221, The council says, The majority of payments have now been completed a small number of account-holders will be contacted directly for further verification checks.. Sometimes we may call or text you. Council tax is payable on properties that are empty, including second homes. As with the covid business grants, theres a strong suspicion that the cash-strapped council might be hanging on to the government cash for as long as it can. This may take two months for those that pay less than 150 but the credit will show as that months entry. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Telephone: 01443 863002 (Council Tax advice) or 01443 864099 (Council Tax reduction advice) Further information is available on the Caerphilly County Borough Council website Carmarthenshire County Council Council Tax Department Carmarthenshire County Council Ty Elwyn Town Hall Square Llanelli SA15 3AP Mr McArdle forgot to issue you the Advice and move his fingers via the correct orifice Are unable to get over those pesky Rachmanistic behaviours The discretionary scheme helps residents who are on the lowest income, and those who may not have qualified for a payment from the Energy Rebate Scheme. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. As a result of this, we have been unable to pay the rebate directly into your bank account at this stage. Given the duality of approaches, the council is also having to issue a warning to residents to beware of scammers. Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified. But on May 30, the council invited residents to complete an online form to receive their rebate payment. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. The council says it has been processing rebates for residents who pay by direct debit since the beginning of April, paying out over 7.3million. Send us a message; Other ways to contact us . 0.1 England and Wales. The deadline for all payments to be made is August 31. If you are exempt from paying full Council Tax due to your property or status or because you get full benefit, then you can still get the rebate. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Due to this, we will respond to your enquiry within 4 weeks. They (Croydon Council) are now saying that we will have to wait 10 to 20 days to see what happens and if nothing call them back. Visit the government's website for more information about support for energy bills and the cost of living. In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. You can change your cookie settings at any time. Where to find us. The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. All Londoners will face an increase in council tax from March, End of twitter post by Jason Perry - Mayor of Croydon. Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. We also use cookies set by other sites to help us deliver content from their services. Posted on January 12, 2023 by insidecroydon. We are committed to making our website accessible to all visitors. For example, card cash accounts, post office accounts and most savings accounts will not. How much is your council tax increasing by? 9 Some other shitty excuse This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government. Extra help for residents through new council tax support scheme. The council will never call residents to ask for bank details for the rebate. Pensioners on Council Tax support residing in property bands E to H will not receive a payment from this scheme. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! Here, RONI MARSH, right, in our monthly advice column from South West London Law Centres, answers the most common questions she is asked about the scheme. Further details will be made available online or through Croydons council tax contact centre 020 8726 7000. Show The council press office has failed to issue any press release to Inside Croydon on this important matter. These should only be provided via the online form on the councils website., Tangled website: it was impossible to report missed bin collections on the council website earlier this week. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts. You can check your balance, instalments, payments and view bills online 24 hours a day. Please take part in our quick survey (it wont take you 10min, like the councils form!) You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. C. roydon residents have launched a petition against the borough's plans to raise council tax by a record 15 per cent from August. Croydon Council | 11,570 followers on LinkedIn. Your progress has been saved. Croydon Council's bank account Sort code: 57-10-70 Bank account number: 01000624 However, the government confirmed it received three requests from councils for flexibility to increase their council tax by an additional amount, to provide extra funding to support their financial recovery. Payment line:0345 300 0614 (option 3) Show By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Council tax rebate update for residents who dont pay by direct debit, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. Proud to be Croydon - diverse and ambitious. Enter your email address to subscribe to this blog and receive notifications of new posts by email. This service is in scheduled maintenance mode. You can find more details of this on the councils website at www.croydon.gov.uk/council-tax-energy-rebate. When to contact your local authority about Council Tax English Cymraeg Guidance on when you should contact your local authority (council) about your domestic property. This is because will have already had a 150 payment through the Household Support Fund. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Which seems at odds with reality. I contacted these bunch of crooks after they increased my council tax instalment payments per month when I had asked them to take direct payments over a greater number of months This includes those who receive Council Tax support. We are committed to making our website . Sign in or Register a new account to join the discussion. Call us. Each eligible Croydon household in council tax Bands A to D will receive a one-off payment of 150 regardless of the number of people living there. Thank you for contacting the Council Tax Department. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. We are experiencing high volumes of customer contact. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. giving feedback Enter your email address to subscribe to this blog and receive notifications of new posts by email. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. You will need your council tax account reference number for the bill you want to pay, if you know it. If you wish to simply change the date of your Direct Debit, contact us. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views. Dont worry we wont send you spam or share your email address with anyone. Contact your local council immediately if you're having trouble paying - they can help you, for example by spreading your payments over 12 months instead of 10. 150 will also be paid to residents living in emergency accommodation whose heating charges are included in their rent and were ineligible for a payment from the core scheme because they werent liable to pay council tax these payments will be made by the end of November 2022 and will be credited to the residents rent accounts. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. This includes those who receive Council Tax support., Hi Dear Sir or madam. The council will never call you and ask you to give them your bank details over the phone or by text. 2) Enter your new and previous postcode. Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. For example, choose the 1st, 5th, 15th or 25th of the month for payment. Find out about Council Tax, how much it is, and how the money is spent. The councils online form should take around 10 minutes to complete. The council usually does all in its powers to avoid logging missed bin collections. Based in Croydon and edited by Steven Downes. Residents will need their property reference number located on the top right of their Council Tax bill, contact details, National Insurance number, bank account number and sort code., The council states that, Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.. Payments of this emergency energy rebate were due to be made through households Council Tax accounts from April. Thurrock and Slough councils have also declared bankruptcy, and Thurrock council has asked the government for a 636m bailout alongside the tax hike. You said, we did Thank you to everyone. Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. Please note that these messages may come from both the council and our form provider GrantApproval. If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. You misappropriated the funds for something else by accident You have accepted additional cookies. If your energy rebate was credited directly to your council tax account, your discretionary payment will also be paid in this way. Hide, Send feedback directly to the content team using our website feedback form. Video, Russian minister laughed at for Ukraine war claims, Croydon council admitted it couldn't balance its budget for 2023/24, Skip twitter post by Jason Perry - Mayor of Croydon, Thurrock council has asked the government for a 636m bailout alongside the tax hike, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78, Sonic boom heard as RAF Typhoon jets escort plane, Nelson's 97th-minute stunner gives Arsenal victory. I got the same email, which is weird because I dont pay the council tax in our house and definitely dont have any other council tax account. At conservative gathering, Trump is still the favourite. Council Tax team. Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. Setting up a Direct Debit is simple and easy and is the most efficient way for us to collect your instalments. but alas it refused to accept my password when setting it up EVEN though I followed the instructions on what the password should contain. The council can take action to. You can contact the Valuation Office Agency (VOA) using the Contact VOA tool if you have any enquiries about your Council Tax band or business rates valuation. The council reckons even its online form should take around 10 minutes to complete. We are committed to making our website accessible to all visitors. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Some banks and building societiesmay not accept Direct Debit instructions. History [ edit] A map showing the wards of Croydon from 2002 to 2018 VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Telephone: 020 8726 7000 NEW Help improve this site by Croydon Council Tax team The first is a calculator which can give you an idea of what you may be entitled to. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. Thank. As a result, the main group of people who have been paid so far are those who already pay their Council Tax by Direct Debit because local authorities already have their bank details, so should be able to transfer the money directly into their account.