I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! Franais. Today is Wed. Sept 9th and I have not heard from them AT ALL. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. Design was good but the product itself looks cheap as crap! At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. I feel your pain. So I told her: "So you're a liar, right?" Im taking them to small claims court for the $587 they scammed me for. They charged a c/c without my authorization and they still owe me product. There has been ZERO response. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. At this point Im considering doing a joint case with the many people they have screwed over. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. I thought they did a fabulous job, and it still looks great to this day! Why Ripoff Report will not release author information! Just rolled the wires up and shoved them back into the hole in the wall. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. The purpose of this Privacy Statement is to . Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. Closet were removed and I call another company. 4.7. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. I would very much like my full $3, 346 back. I am sure the manager himself would have done the same if he was in my position. Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Being it was only a 6 section walk in, no drawers, the price was $1200. Total Investment: $152,000 to $428,000. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. A Closet Factory designer will take detailed measurements, finalize your design and confirm the cost of your project. Then I had to start all over again and explain the issues to a new manager (Larry). On 10/07/2022 they came to install the shelving units as described in the contract. TINA.org reader is still waiting for her promised free Kate Spade gift. This review was chosen algorithmically as the most valued customer feedback. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . I am checking into california consumer laws about that. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The flooring installed is curling up and coming apart. DON'T DO IT! (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . He never did. My bedroom closet we installed the end of July 2017 not to my original specifications. I worked for the company for a little under 3 weeks as an installer . Their designer visited our house and came up with designs that we thought that we could live with. California closets did not make sense because they hang on the wall where is these are on the floor. In essence, you are investing about $520 in drawers. They are the worst of the worst! In the afternoon I called them and asked for the manager. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. Please download the PDF to view it: Download PDF. The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. Had no idea what they were doing. They are supposed to be trained in two weeks time for closet design and financing. You will just get a poor product at a very high cost. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. Own a Franchise. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. Yes. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! The crew on a snorkeling tour off the coast of Hawaii was told by a passenger that a couple was still in the water, but dismissed it and moved onto the next spot anyways, abandoning the couple, according to a lawsuit. A baby born via IVF is at risk of developing a deadly cancer after a fertility clinic wrongly transferred a genetically mutated embryo, according to a lawsuit filed Wednesday on behalf of the baby's parents. Did this cleaning lady clean your whole house? NJ Hamilton location - I am a builder and deal with scheduling every day. settlement administrator or your attorney for any updates regarding Well wouldnt you know it, there price are still the same today!! After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. A lot of factors work behind determining the price of custom closets. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. Heriberto, Miami. 4. Due to a family illness, I had other pressing matters that outranked this. I had the worst experience of my life. Im dealing with the same issue. I ordered Garage Cabinet and they are horrible. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. The owner Brian is about as crooked as you can get. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. I hope this review helps any future customers if they are considering this company. Terms and Conditions. They are cold from being in the truck, ! Jul 2015 - Present7 years 6 months. Founded in 2003, Waterstone operates out of offices in Chicago and San Francisco . When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! STAY AWAY FROM CLISETS BY DESIGN! I should have followed my first mind and used our Lowe's account! Closets By Design Give Essential Worker A Closet Makeover Fcl July 8 Firstcoastnews. I still have not got anything. Generally, closets by design are not too expensive. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Privacy Policy | Not to mention the fact that I had to call EVERYDAY to find out where my shelves were, when they would be installed. big hole in the wall. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. Clearly, she was not, and exactly the doors I did not want, arrived. I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. Did you win? Waterstone Management Group is a boutique management consulting firm. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. This was a week later. They had to make 3 trips to our home, of which the first appointment, they missed altogether. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. Come Friday we got no call. Submit a complaint and get your issue resolved. Yes, he had put up the panel over the live wires in the wall. Rude and unprofessional, reflect poorly on the company as a whole. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. Once they install and get their money, if it all falls apart, so be it. When he did this, he broke that panel, of course it was the one that was hard to get. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. My wife purchased a pantry through Closet by Design. The installers came and that was even a bigger joke. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. Closets By Design Mentor Ohio Maxvalues. Or I would like a refund. Definitely dodged a bullet. Kept Deposit and NEVER installed product, and won't return calls. I even gave them reference photos so im having them remove it. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. But I am getting no replies. I am extremely dissatisfied with this company and their resolving of this matter. Maximise storage. Closets by Design Financial Performance Representation Report. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. I am extremely dissatisfied with this company. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. I hired Closets by Design to overhaul my garage. In short, please do not use this company as provides the worst customer service and improper installation. Bev Abadji. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. Today was supposed to be the final piece which is a hamper and they even got that wrong. They promise to pay their Designers $2,000- $4,000 a month. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. At this point I just want my deposit back. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. The problem is that they DO NOT fully train their designers. 2K for few planks put-together shabbily! To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. I paid them the balance so they would start working on the unit. Get 25 Closets by Design coupon codes and promo codes at CouponBirds. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. The day before of the scheduled installation I called them since I had not received any call from them. Thank you again. And when I asked her: "How so? In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Add value to your home. They continued from there to put up the unit. We had asked him to wear gloves but he had simply refused. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. From start to finish ( and not finished yet) they have been a nightmare to deal with. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. I got the closets installed, and I am very disappointed in how they carried out this task: After several more attempts to talk to somebody responsible I finally desisted from my efforts. I am. Custom Closets Closet Design. Complete bedroom storage solutions. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Required fields are marked *. Initial Franchise Fee: $20,000. The case is still moving through the courts and has not yet reached a settlement. I also had them give me a quote in December and decided I didnt want to do them until the spring. Any sudgestion ? Installers advised additional pieces are added for gaps when the systems don't fit. Copyright 1997-2023 Ripoff Report. CALL: (855) 295-0801. Unfortunately, we fell for it! The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. And since she couldn't answer my question, she said: "I withdraw what I said." Corner wardrobes. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. Overall a fun job. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. This browser does not support PDFs. Addison, Illinois, Closets by Design Seattle Does not honor written agreements Mukilteo, Washington, Closets By Design bounced paycheck and no one got paid friday for last 2 weeks, ripoff Deer Park New York, Closets By Design, Mary Conway charged me for shelves and drawers before they even made them and delivered them Hamilton New Jersey, Closet World ripoff dishonest sales and 3 week installation of 2 day job the business that doesn't give a dam City of Industry California, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. Customer service are unprofessional and need training on personnel skills. Plus, our hundreds of options and accessories mean you won't have . I am looking for a lawyer here in Florida. That was the worst part! On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). The Container Store offers in-store as well as virtual design . I was expecting the other room to be done the next day. They gave me the total due on the first unit and the installers started to work on the one unit that they had all the parts for. Kelly L. 0. Considering the cost of this service I would expect a better thought out design. Designers make no money. Depending on the airport, advertised fares may be out of reach. I am dealing with the shitstorm right now. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. June 9th to be exact. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. All Rights Reserved. Compare. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. And I responded: "No kidding! Do your own due diligence! So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . "We're gonna have to place another order, " she said. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. strict standards for business conduct. Closets; Closet Modules; Closet Kits; About Our Closet Systems . Expensive price for what there wasok if they would have been professional. I would give them a 4-6 week heads up. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Wondering if a report is missing? Beware of this company. Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. Took me better part of an hour to clean it up . It is surely not worth throwing the money on crappy job. Thanks ~, This is not a professional company; please dont be deceived by the pictures! The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. Annemarie Newbold filed a complaint on . I worked for this company for close to a decade. Need to get this install complete as contracted, Read full review of Closets by Design and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. But the reality is you are luck to cover your gas and car usage costs. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. We are working to get them on the blacklist for the military. Closets By Design offers a no-obligation estimate, in your home. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. They still have not been installed in my house. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. Avoid this place at all costs or you will pay later with re-do's! Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. Pros. Fake invoice scam targets business owners. Thanks after reading posts I think I dodged the bullet. Horrible JOKE on us! So that was another fight for another 3 or 4 days to get a replacement panel. Lawyers for Trump say they can't . THE QUALITY AND WORKMANSHIP IS NOT WORTH THEIR HIGH PRICE TAG! I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." I took the day off to be there and no one was showing up. Then he realized he had to get another board. So much so that we are having a "mudroom" cabinet installed soon. Art you interested in contacting her? This comment was posted by a verified customer. Think before you hire this company. that reports on class action lawsuits, class action settlements, Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! Paid thousands of dollars for a new master closet. Im handling a nationwide false advertising class action. I had so many issues with the people in this company that the process was exhausting for me. Improve functionality of small areas. Don't apply to this company . Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! overview. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. What kind of business is this?! You must contact the This flooring has only been down for three weeks. I waited 6 weeks for a hamper! Estimated amount consumers saved since 1997: $15,590,010,907. Hiding negative complaints is only a Band-Aid. The investment for this closet is about $150 per linear foot or $1,200 total. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? Date is September 27, 2021. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . The dispute has been resolved. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed.

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