I am so thrilled with the guidance I received from Them. The furniture is beautiful, current and they have unique things . He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Please send all requests to [emailprotected]. No problem -- they were sending a new cover. All of the pieces have held up well, despite heavy use. Daniel Mar has a great eye for color and space. Read trusted and proven furniture store reviews from thousands of real customers. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. I hope Arhaus realizes what an asset they have in her. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. So here I am still not being refunded by a company that has received the returned items. Will I receive all of the items on my order at the same time? Some mixed feedback about delivery. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Delete I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Arhaus has beautiful and unique things. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. The rooms not only look gorgeous but are functional and comfortable. He was very professional and patient during our decision making process. They told me they dont cover surface issues, are you kidding me? Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. It is a bad product as it provides them way too much room to deny claims. Everyone is always so helpful and pleasant to work with. | Consumer Comment Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? And non of the back rests held shape they sagging and about 1/2 full now. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Thank you again! He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. This store is a hidden gem and a must for shoppers searching for unique home furnishings. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Are all of your products available online? If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. He has been to our home and helped picked out pieces for the space we have. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. The new Arhaus store in Colorado Springs is horrible. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Love my Pearson Gallery bedroom set. They took longer than expected. This site's sole purpose is to help you make the decision faster and with more peace of mind. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. As we walked through the showreom we saw so many things that we loved! I asked for 10% considering I spent all night upset with my experience. Thank you Tracy. This plan will also cover seam separation. We purchased a sectional from the Northpark Arhaus this past summer. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. The shipping invoice lists WF038-8 Silk Road Sandals - 8 They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. No one in the store claimed to know anything about the issue that had been going on for 3 months. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I called to check on the order since we are entering the second week of April. The furniture is decent at best but totally not worth it with such poor service. The customer service has been extremely poor, had I not called no one would have followed up. Michael is now my "furniture guy" and Kat is my "furniture gal." I couldn't be more pleased with this purchase! He was super friendly and helpful. What if my items do not fit upon delivery? I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. My kids love the Kipton sectional that the neighborhood kids like to camp out on. I have been an Arhaus customer for twenty+ years. Companies can ask for reviews via automatic invitations. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I requested new back cushion, fabric only, and was told No. How do I request a catalog or sign up for email or remove my name from your mailing list? Absolutely stunning store and I love all their merchandise! 4,200,070 reviews on ConsumerAffairs are verified. You can make them your self quicker and for half the price. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. No one called. Customer service's response was that since they are natural wood, it is expected they will have natural variations. However, the actual colors you see will depend on your computer monitor. Sandi Lahage the Design Consultant there is amazing. Ugh. Have bought several pieces in the past, but never again. No issues with ordering, delivery either. So far non of it has fixed our issue. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. I would suggest that no one buy any product from this company. they should focus and lean more about the customer service. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Like all things you read on the Internet, understand there is no better judge than yourself. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. It's for sure my favorite furniture store in San Diego! Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. If you don't want to deal with headaches, order everything online!! Made to your specifications and submitted for production at the time of your order. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. I emphatically recommend that you shop elsewhere. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Claim your profile to access Trustpilots free business tools and connect with customers. The delivery was on time and the associates were extremely professional. So i called Daniel and told him about this and he said he will call me back. Not my favorite to say the least. Beautiful quality furniture. My interior designer Tricia, was amazing to work with. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. I got many compliments on them. Great experience. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. doesn't. I'd give this place zero stars if I could. They promised a discount. Will you share my email, home, or business address with other companies? nancy. To be added to our postal or email mailing list, sign up here. work. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. The 1st one we got was warped so it was replaced. When it arrived, it had a stain on it--water stain? Definitely coming back to finish off my home! Return Policy: 14-60 Days With Restrictions. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. 2022-2023 Slumber Search $1,000 Scholarship. Even if you spend thousands of dollars you will not receive any support. I tried several times to order them, each time being told that I would definitely get my chairs. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. The customer service is reprehensible. re: order number 225510 Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Cannot be returned. I purchased a lamp through Arhaus. It's simply frustrating dealing with people that work at arhaus. Additional information about Delivery & Shipping. Sign up for promotions, decorating tips and more from our team. Debra Cleare helped us with bedroom furniture, accessories and tables. I chose new ones. If you placed your order in a store, contact your Design Consultant for status updates. Tracy worked with me and was very pleasant to deal with. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. NO. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Love everything! You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). It was also replaced and the 3rd one also had an off color board. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. The pros: Nicely designed, modern sofas and sectionals. 2023 Trustpilot, Inc. All rights reserved. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Apply today at CareerBuilder! I ordered several dining chairs that kept coming in damaged. The pros: Delightful, handcrafted rugs that can enhance the style of your space. I was hesitant since it was a floor sample. We make every effort to display the colors of our products accurately on the website. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. I love this store! I bought $4500 worth of stuff on the website and they charged me $5500. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. It goes against our guidelines to offer incentives for reviews. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. All the dishes I paid full price for and I didn't get to use have since gone on sale. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Its total bs. All quality and service has been phenomenal. I'm giving this 3 stars because I had both good and bad experiences in this store. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Do you ship to Canada or other international destinations? And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Anyone can write a Trustpilot review. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. If you don't expect any customer service go to this store. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. This chandelier was stunning but I knew it would be a fortune, but I was wrong. They have probably the most interesting and diverse high end furniture range in San Diego. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Company doesn't provideor hidescustomer service phone number. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io We work closely with Michael and he always takes the best care of us. Worst customer service ever, the sales associate lie to you about the delivery schedule. My wife and I discovered Arhaus long before we had a house to put any furniture. You send in pictures and they say nothing we can do. Thank you for your exceptional service and quick turnaround time! Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. It was purchased during a very good sale at the store. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Information provided by various external sources. I was so disappointed their attitude, once they sold it they don't care anymore. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Learn more about purchasing Worry-Free Protection Plans. 74. I was sent a second label that i used for the second box. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. They have gorgeous unique quality pieces at affordable prices. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Poor customer service. My wife and I had a browse through here today. Go in and take a look, you'll be surprised at the quality, variety and the prices! As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. I found them to be solidly built. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. We are also Disappointed in the Taylor Sofa comfort and performance. Disconnected and unable to reach same rep. 71. From looking at other recent reviews on various forums I'm not alone. She said she had just the the item. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. You can also visit one of our stores. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. I spend about $5k to purchase the patio furniture last December. I never received any paperwork from them confirming my purchase. So we decided to check out Arhaus at UTC in La Jolla. Very punctual and efficient. Recently I attempted to locate some bedding at Arhaus that they no longer carried. She has a flare and creative abilities which we appreciated. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. I was informed that the benches are ready but the table will likely be delayed until May!! It is your responsibility to inspect your product upon delivery. Everyone there is incredibly helpful and great to work with too.